• Report: #378828

Complaint Review: Melaleuca, Inc.

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  • Submitted: Mon, October 06, 2008
  • Updated: Tue, May 04, 2010

  • Reported By:Longmont Colorado
Melaleuca, Inc.
www.melaleuca.com Idaho Falls, Idaho U.S.A.

Melaleuca, Inc. Melaleuca makes it difficult to cancel account Idaho Falls Idaho

*REBUTTAL Owner of company: Cancellation

*General Comment: The standard fallback position

*Consumer Comment: No Tricks Needed

*Consumer Suggestion: Beware!

*Consumer Comment: It's EASY to cancel

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I wanted to cancel my account. After not finding a way on their site I called customer service. I was told they needed me to mail in my signature to cancel the account. I asked what would happen if I stopped ordering every month. They told me they would continue to charge me and send me products automatically.

I asked for a supervisor, because I don't need to jump through hoops to cancel an account. The supervisor told me the same thing, stating it was in the agreement I signed. It is in fact at the very end of their 5 page agreement, after two sections of fine print.

I finally gave up with customer service and completed the written document with signature. When trying to locate my account number as required for cancellation, it was nowhere to be found on their site. So I again had to call customer service.

Even though they were more than happy to accept my electronic signature to sign up, they want to delay my cancellation by making t hard to cancel, and making me mail them a hand written document. The is a deceitful practice and people should think twice before signing up for their products.

Add
Longmont, Colorado
U.S.A.

This report was posted on Ripoff Report on 10/06/2008 05:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Melaleuca-Inc/Idaho-Falls-Idaho-83402/Melaleuca-Inc-Melaleuca-makes-it-difficult-to-cancel-account-Idaho-Falls-Idaho-378828. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Cancellation

AUTHOR: JL - (United States of America)

The cancellation policy is clearly stated on the first page in the bottom right hand corner along with the proper date and address.  You may use your telephone number as well as your customer I.D.  The cancellation date is by the 25th of the month.  

It isn't a deceitful practice.  It just sounds like you didn't read the paperwork before you signed it.  Always read before you sign ANYTHING.  That practice saved my tushy when we went to sign mortgage papers.  Yes, I read all the pages before I signed them.

Sorry you were frustrated but this could have been easily done with the proper knowledge.
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#2 General Comment

The standard fallback position

AUTHOR: The Phlamingo Phairy - (United States of America)

MLM's have such a wonderful excuse for any underhanded dealings:  blame it on the "independent" rep who enrolled you.  So who trained that rep?  Strange how so many "independent" reps all around the country are all omitting the same vital information about the company's policies and procedures. 

I don't really blame our friend who enrolled us.  She was sold a bill of goods by the person two levels upline from her, was not trained to any extent, and really did not understand what was going on.  He, on the other hand, was a first-class scoundrel who made a bunch of promises to her, then didn't follow through. 

But, again, who trained him?  And why is there such a consistency to the reports on this site as to the tactics of these "independent" reps?
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#3 Consumer Comment

No Tricks Needed

AUTHOR: Thomas M. - (United States of America)

I don't believe Melaleuca has any tricks up their sleeves for not honoring written cancellations. Melaleuca is a BBB Accredited member with an A+ rating. However with over 500,000 independent reps, they are bound to have the occasional misrepresentation or omission. Your en-roller should have disclosed the written cancellation policy, the minimum 35/75 point requirement, and the back up order requirement.

Reps need to understand that it's better to be upfront with your prospects and handle these objections before they sign up, rather than deceive them, out of fear that they won't buy! 
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#4 Consumer Suggestion

Beware!

AUTHOR: The Phlamingo Phairy - (United States of America)

Telling you that you can fax in your request to close your account is not true, and has been used by Melaleuca to keep accounts open.  The fine print on the member agreement states that Melaleuca will only accept an original signature, and they interpret that to mean that a faxed signature is  not original.   Send your request by postal mail, and do spend the extra money to have it sent as certified mail, signature requested.  Another of Melaleuca's dodges is to claim that the letter requesting account closing was never received.  

Our family had a Melaleuca membership for a short while, and we were fortunate enough to have read this site and learned about the difficulty in getting an account closed.  Having been forewarned, we used a request by certified mail (which probably tipped them off that we were wise to their tricks), and had our account canceled without any problems. I will say that we liked some of Melaleuca's products, and would buy them again if we could do so without having to have a membership.
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#5 Consumer Comment

It's EASY to cancel

AUTHOR: Oil Biz - (United States of America)

It is very easy to cancel as long as you do it by the 25th of the month.
You simply type up a sentence that I want to cancel my account along with your name and your phone number, fax it into to their toll free number and you are canceled.
It is really easy. It also says in the bottom right hand corner that you can cancel the agreement for any reason at any time by giving written notice to Melaleuca bearing your signature. This is a good company, with good products helping many people with better products than the garbage that you buy at the grocery store that poisons kids, pets and ruins the earth.
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