- Report: #256652
Complaint Review: Melaleuca - The Wellness Company
| Melaleuca - The Wellness Company melaleuca.com
Idaho Fallls, Idaho U.S.A. |
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Melaleuca - The Wellness Company Melaleuca - what a rip off!! Idaho Falls Idaho
*Consumer Comment: Melaleuca as good as it gets
*UPDATE Employee: 2 Shills Have Replied
*Consumer Comment: I Couldn't Have Said it Better
*Consumer Comment: I Couldn't Have Said it Better
*Consumer Comment: I Couldn't Have Said it Better
*Consumer Comment: I Couldn't Have Said it Better
*UPDATE Employee: Melaleuca is not like this!!
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Anyway, I missed a month ordering and got the pills...I could not give them away. I found myself ordering 12 tubes of chap stick and 12 bars of soap at a time to complete an order. I even ordered products to give as Christmas gifts to make up my orders.
In April of 2007, I decided to cancel my membership. I was told to write a letter canceling my membership and explain briefly why I wanted to cancel and I did. Well, three weeks later, I got a box of vitamins and saw that my banking account had a debit of $83.54. I thought okay, maybe it's my fault, they did not get the letter in time.
The following week, I had surgery on my arm. When I returned to work, I sent an email to Melaleuca, again requesting cancellation and requested confirmation of my email. The email was marked receipt requested. They never emailed me back to confirm receipt.
Friday, two weeks ago, I was leaving the office to run some errands and looked at my bank account, there was another charge for $83.54 from Melaleuca. This made me very angry. I called them and spoke with Jennifer who said they would send my money back once they received the vitamins and that she would cancel my membership since she saw the email. That was fine but I spoke with a co-worker who said, it's not your fault, Melaleuca should pay for the shipping since you had to pay for the original shipping.
I called back the same day and spoke with Allison (who was very confused, she could not get her story straight)!! First she said they did accept emails for cancellation and I told her I had spoken with Jennifer and that they did. She kept lying throughout the entire conversion. She then said (after speaking to a supervisor) that she would send me the necessary label to return the vitamins and that it would take 3-5 days to email me the label.
Well, it's been two weeks. I will Federal Express the vitamins back on Tuesday (tomorrow) so that I will have proof they have received them...let's see if I get my money back. If I get my money, I will definitely let you know. I would advise anyone not to get involved with Melaleuca - The Wellness Company because this entire ordeal does not have me well...and I have over $166 for vitamins I could not give away!!!
Gwendolyn
Duluth, Georgia
Gwendolyn
Duluth, Georgia
U.S.A.
This report was posted on Ripoff Report on 06/25/2007 08:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Melaleuca-The-Wellness-Company/Idaho-Fallls-Idaho/Melaleuca-The-Wellness-Company-Melaleuca-what-a-rip-off-Idaho-Falls-Idaho-256652. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Comment
Melaleuca as good as it gets
AUTHOR: Mike. R. - (Canada)
SUBMITTED: Sunday, November 30, 2008
Melaleuca does not have a one year contract.
You have a choice to be a Preferred customer and reap all the extra PC customer benefits of ordering what you need monthly,
OR be a Direct customer and order only what you want, when you want it.
No one is locked in....
Melaleuca vitamins are patented because of the absorption delivery called "Fructose Compounding" tm. ( 90 % plus absorption ).
Melaleuca provides a 90 day feel better guarantee with their "Vitality Pack".
Research shows that One-a-day and Centrum absorb somewhere less than 5 %...Your choice I guess.
Ordering such trivial products as you did when Melaleuca produces appx. 400 products in several product divisions does not make sense to me. I personally satisfy all my personal, cleaning, health, pharmacy and my better halfs cosmetics with Melaleuca's product line.
We use over 100 points in products each month, not because we have to, but because we want them and need them. We spend no more than we would at another store if we didn't buy Melaleuca.
I'm sorry but I don't understand how you couldn't satisfy a 35 point requirement.
I am a very satisfied Melaleuca customer of 8 years. Myself, my family and about 75 others who I have personally introduced to Melaleuca simply love the products as well as the customer experience.
Along with some MILLION plus other Melaleuca customers, we would never switch back to any other store. The company and their employees bend over backwards on any service related issues. Talk about customer service.
Is Melaleuca perfect, NO, but is any company. Personally I believe that Melaleuca is a good as it gets. My children and grandchildren have used Melaleuca products for years and I am so glad they do.
They're safe, cost effective, environmentally friendly and I feel they work better that almost anything else out there. The health benefits that I have personally experienced using Melaleuca products has been great.
I am sure that no one has lied to you, it is most likely a misunderstanding. I believe that if you had read your entire agreement in the first place that it could have saved you so much heart ache. All the answers are there in black and white.
A very satisfied long term Melaleuca customer. Mike R.
#2 UPDATE Employee
2 Shills Have Replied
AUTHOR: Jim Webb Bail Bonds - (U.S.A.)
SUBMITTED: Friday, July 18, 2008
The original complaint was about the sales tatics and false statements from Melaleuca's agents. Of course neither SHILL bothered to address her concerns.
Melaleuca is a scam and should be avoided at ALL COSTS. No company can be legitimate when their business plan is to get you to get your friends and family to sell the crap too.
#3 Consumer Comment
I Couldn't Have Said it Better
AUTHOR: Katherine - (U.S.A.)
SUBMITTED: Tuesday, July 10, 2007
Apparently you were misinformed regarding the papers you signed. Melaleuca has an agreement that you sign not a contract. You are not locked into any contract for a specified period of time as you stated. You could have cancelled the next day if you desired.
Melaleuca has over 350 products. There is absolutely no reason why you should have been ordering 12 sun shades lip balm (not chap stick), and 12 bars of soap at a time. Did you take time to look in the catalogue or go online and search the many products which are available?
You did not get into Melaleuca by yourself, did it ever occur to you to contact your enroller?
#4 Consumer Comment
I Couldn't Have Said it Better
AUTHOR: Katherine - (U.S.A.)
SUBMITTED: Tuesday, July 10, 2007
Apparently you were misinformed regarding the papers you signed. Melaleuca has an agreement that you sign not a contract. You are not locked into any contract for a specified period of time as you stated. You could have cancelled the next day if you desired.
Melaleuca has over 350 products. There is absolutely no reason why you should have been ordering 12 sun shades lip balm (not chap stick), and 12 bars of soap at a time. Did you take time to look in the catalogue or go online and search the many products which are available?
You did not get into Melaleuca by yourself, did it ever occur to you to contact your enroller?
#5 Consumer Comment
I Couldn't Have Said it Better
AUTHOR: Katherine - (U.S.A.)
SUBMITTED: Tuesday, July 10, 2007
Apparently you were misinformed regarding the papers you signed. Melaleuca has an agreement that you sign not a contract. You are not locked into any contract for a specified period of time as you stated. You could have cancelled the next day if you desired.
Melaleuca has over 350 products. There is absolutely no reason why you should have been ordering 12 sun shades lip balm (not chap stick), and 12 bars of soap at a time. Did you take time to look in the catalogue or go online and search the many products which are available?
You did not get into Melaleuca by yourself, did it ever occur to you to contact your enroller?
#6 Consumer Comment
I Couldn't Have Said it Better
AUTHOR: Katherine - (U.S.A.)
SUBMITTED: Tuesday, July 10, 2007
Apparently you were misinformed regarding the papers you signed. Melaleuca has an agreement that you sign not a contract. You are not locked into any contract for a specified period of time as you stated. You could have cancelled the next day if you desired.
Melaleuca has over 350 products. There is absolutely no reason why you should have been ordering 12 sun shades lip balm (not chap stick), and 12 bars of soap at a time. Did you take time to look in the catalogue or go online and search the many products which are available?
You did not get into Melaleuca by yourself, did it ever occur to you to contact your enroller?
#7 UPDATE Employee
Melaleuca is not like this!!
AUTHOR: Loreita - (U.S.A.)
SUBMITTED: Tuesday, July 10, 2007

