- Report: #700112
Report - Rebuttal - Arbitrate
Complaint Review: Melaleuca The Wellness Company
Melaleuca The Wellness Company3910 S. Yellowstone Hwy. Idaho Falls, Idaho United States of America
Melaleuca The Wellness Company Melaluca, Meleluca, Meleluka Melaleuca - The Obnoxious Company // Makes it d*mn near impossible to cancel autoship Idaho Falls, Idaho
*Consumer Comment: Melaleuca the wellnes company
*Consumer Suggestion: web cast,sign up
The rules, on their contract, state that to cancel, they must receive their special "Preferred Customer Cancellation Form" by February 25. Silly me, I thought I could simply call them!
Had to download the form from their website, which requires chugging through no less than 8 pages of "are you sure" ... Just for fun, the form is only available if you have Adobe Reader X (10). I had been functioning quite well with Adobe Reader 6 until tonight. But I finally did install the new software so I could install their form.
Then to fax the form. No luck. I tried 4 times to fax it to 888-528-2090. All attempts failed. Their fax machine seems to be set to strategically fail on the 25th of the month.
Four customer service people, including Tanya and supervisor Sean told me that they cannot help except to monitor 888-528-2090 and that there is no other number they can give me.
Scanning the form so I could send as an email attachment?
No way. They told me that this would fail to be registered as a cancellation.
So I scanned and emailed anyway. And I'm going to contact my credit card company and tell them I refuse any further orders. And I will never order from them again.
This report was posted on Ripoff Report on 02/25/2011 09:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Melaleuca-The-Wellness-Company/Idaho-Falls-Idaho-83402/Melaleuca-The-Wellness-Company-Melaluca-Meleluca-Meleluka-Melaleuca-The-Obnoxious-Comp-700112. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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