- Report: #700112
Complaint Review: Melaleuca The Wellness Company
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| Melaleuca The Wellness Company 3910 S. Yellowstone Hwy.
Idaho Falls, Idaho United States of America |
|
Melaleuca The Wellness Company Melaluca, Meleluca, Meleluka Melaleuca - The Obnoxious Company // Makes it d*mn near impossible to cancel autoship Idaho Falls, Idaho
*Consumer Comment: Melaleuca the wellnes company
*Consumer Suggestion: web cast,sign up
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I just spent TWO HOURS attempting to cancel my "Preferred Customer" account with Melaleuca.
The rules, on their contract, state that to cancel, they must receive their special "Preferred Customer Cancellation Form" by February 25. Silly me, I thought I could simply call them!
No.
Had to download the form from their website, which requires chugging through no less than 8 pages of "are you sure" ... Just for fun, the form is only available if you have Adobe Reader X (10). I had been functioning quite well with Adobe Reader 6 until tonight. But I finally did install the new software so I could install their form.
Then to fax the form. No luck. I tried 4 times to fax it to 888-528-2090. All attempts failed. Their fax machine seems to be set to strategically fail on the 25th of the month.
Four customer service people, including Tanya and supervisor Sean told me that they cannot help except to monitor 888-528-2090 and that there is no other number they can give me.
Scanning the form so I could send as an email attachment?
No way. They told me that this would fail to be registered as a cancellation.
So I scanned and emailed anyway. And I'm going to contact my credit card company and tell them I refuse any further orders. And I will never order from them again.
The rules, on their contract, state that to cancel, they must receive their special "Preferred Customer Cancellation Form" by February 25. Silly me, I thought I could simply call them!
No.
Had to download the form from their website, which requires chugging through no less than 8 pages of "are you sure" ... Just for fun, the form is only available if you have Adobe Reader X (10). I had been functioning quite well with Adobe Reader 6 until tonight. But I finally did install the new software so I could install their form.
Then to fax the form. No luck. I tried 4 times to fax it to 888-528-2090. All attempts failed. Their fax machine seems to be set to strategically fail on the 25th of the month.
Four customer service people, including Tanya and supervisor Sean told me that they cannot help except to monitor 888-528-2090 and that there is no other number they can give me.
Scanning the form so I could send as an email attachment?
No way. They told me that this would fail to be registered as a cancellation.
So I scanned and emailed anyway. And I'm going to contact my credit card company and tell them I refuse any further orders. And I will never order from them again.
This report was posted on Ripoff Report on 02/25/2011 09:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Melaleuca-The-Wellness-Company/Idaho-Falls-Idaho-83402/Melaleuca-The-Wellness-Company-Melaluca-Meleluca-Meleluka-Melaleuca-The-Obnoxious-Comp-700112. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Comment
Melaleuca the wellnes company
AUTHOR: Yes it''s me - (United States of America)
SUBMITTED: Monday, September 24, 2012
This is undoubtedly a pyramid scam. Melaleuca is a well oiled machine to rip you off. Please beware. Even their fine print won't save you from loosing your money with them. They don't even stand by the Rite of Rescission Act.
On the 9th of the month I signed on with the perception that I was only purchasing a one time order of natural products for approximately $30.
They charged my account almost $100. When I realized that I had signed on to purchase products on a monthly basis of $60 per month and be a representative, I called my representative the next day to cancel the order. He put the order through anyway. I called the company immediately to cancel all transactions and told them I would refuse the delivery of the order. They processed the order despite my complaints. They told me I had until the 25th to cancel. I faxed and emailed but to no avail. They charged my account the full $100 and returned only $48.00. I claimed Rites of Rescission and got the faxed documents to them within time. They are denying my claim. I will continue to fight for my approximate $50 back. It's not the money of $50; it's the principal of the matter.
I must have spoken to Melaleuca 10-12 times during this time. When I asked for a senior person or for their email address I was stonewalled.
I asked them if it is worth $50 to alienate a customer who may spread their experiences to others. After all bad news spread faster than good. Apparently, they think it's worth it.
On the 9th of the month I signed on with the perception that I was only purchasing a one time order of natural products for approximately $30.
They charged my account almost $100. When I realized that I had signed on to purchase products on a monthly basis of $60 per month and be a representative, I called my representative the next day to cancel the order. He put the order through anyway. I called the company immediately to cancel all transactions and told them I would refuse the delivery of the order. They processed the order despite my complaints. They told me I had until the 25th to cancel. I faxed and emailed but to no avail. They charged my account the full $100 and returned only $48.00. I claimed Rites of Rescission and got the faxed documents to them within time. They are denying my claim. I will continue to fight for my approximate $50 back. It's not the money of $50; it's the principal of the matter.
I must have spoken to Melaleuca 10-12 times during this time. When I asked for a senior person or for their email address I was stonewalled.
I asked them if it is worth $50 to alienate a customer who may spread their experiences to others. After all bad news spread faster than good. Apparently, they think it's worth it.
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What's this? #2 Consumer Suggestion
web cast,sign up
AUTHOR: pbnsc - (United States of America)
SUBMITTED: Wednesday, June 15, 2011
It clearly shows you the preferred customer agreement when you see the web cast . And you had someone sign you up .Those two alone TELL YOU you must cancel by fax or letter by the 25th . If you did not want to order 35 pts ,why did you know say so when you saw the presentation???
What you are saying is simply NOT true , the cancellation form is in your business center to download and simply print out - pdf ...No fax number is ''set up '' to fall on the 25th! People cancel before the 25th if they do not want to be a customer .It is people like you that ruin hard working people's reputations!!
What you are saying is simply NOT true , the cancellation form is in your business center to download and simply print out - pdf ...No fax number is ''set up '' to fall on the 25th! People cancel before the 25th if they do not want to be a customer .It is people like you that ruin hard working people's reputations!!
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What's this? 
