Not only does it cost $29 to join this ripoff company, thier products are extremely over priced. Then to meet the point requirement every month it costs at least $50(that is if you plan carefully).
I quickly found out that if for some reason you need to use an alternate form of payment than the card number you have to give when you enroll, they will only accept a check. Well, when someone got ahold of my checking account number and my account had to be closed until the person who stole all of my money was found, the only way I could pay was by money order. They would NOT accept my payment that way. Reluctantly, I used my emergency credit card and I made it very clear it was to be a one time thing and no other purchases would be authorized on that card and that I also wanted to discontinue my membership since they changed the one and only product I joined for. The rep never said anything to me about having to write a letter to cancel.
Wouldn't you know it, the very next month they tried to send another order through on my credit card. When the payment didn't go through the first time, the sent it through 4 more times until it did go through. All the while I was under the impression my membership was canceled.
I then called and after 3 hours of talking to several different people, I was told that they do not have a return policy and under no circumstances do they refund any money. I was then informed that I had to cancel in writing, 3 months after I thought it had been already been canceled.
The thing that really got me was, instead of sending me products, they sent me "convenience certificates" for the amount of the points requirement. I didn't even have any products to return. They refused to refund my card and they forced me to order the products while I was on the phone or else I could be out $50. They didn't even care about the fact that I was no longer a satisfied customer and I had no desire to order thier products and that was why I had tried to cancel 3 months prior to this incident.
Had I known I had to write a letter to cancel in the very beginning, and had thier customer service rep been of much better assistance, I would have absolutely no reason to be bitter and angry towards this company. But in my opinion, this company does thier very best to shade the requirements and procedures of their company. They don't care about customer satisfaction, all they care about is how rich they are getting off the people that are stupid enough to believe this crap is any better than what you can buy at any store for alot cheaper. I want my money back!
U.S.A. Click here to read other Rip Off Reports on Melaleuca EDitor's Suggestions on how to get your money back! HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent! DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form. CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates. ...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency ...by consumers, for consumers CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.