• Report: #129166

Complaint Review: Melaleuca

  • Submitted: Thu, January 27, 2005
  • Updated: Tue, June 17, 2008

  • Reported By:eagle Idaho
Melaleuca
3910 Yellowstone Hwy Idaho Falls, Idaho U.S.A.

Melaleuca The Wellness Company ripoff obvious unauthorized credit card billing Idaho Falls Idaho *EDitor's Suggestions on how to get your money back into your bank account!

*Consumer Suggestion: Natural vs.chemical

*UPDATE Employee: No Return Policy? You were lied to!

*Consumer Suggestion: No Return Policy? You were lied to!

*Consumer Suggestion: No Return Policy? You were lied to!

*Consumer Suggestion: No Return Policy? You were lied to!

*Consumer Suggestion: No Return Policy? You were lied to!

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Not only does it cost $29 to join this ripoff company, thier products are extremely over priced. Then to meet the point requirement every month it costs at least $50(that is if you plan carefully).

I quickly found out that if for some reason you need to use an alternate form of payment than the card number you have to give when you enroll, they will only accept a check. Well, when someone got ahold of my checking account number and my account had to be closed until the person who stole all of my money was found, the only way I could pay was by money order. They would NOT accept my payment that way. Reluctantly, I used my emergency credit card and I made it very clear it was to be a one time thing and no other purchases would be authorized on that card and that I also wanted to discontinue my membership since they changed the one and only product I joined for. The rep never said anything to me about having to write a letter to cancel.

Wouldn't you know it, the very next month they tried to send another order through on my credit card. When the payment didn't go through the first time, the sent it through 4 more times until it did go through. All the while I was under the impression my membership was canceled.

I then called and after 3 hours of talking to several different people, I was told that they do not have a return policy and under no circumstances do they refund any money. I was then informed that I had to cancel in writing, 3 months after I thought it had been already been canceled.

The thing that really got me was, instead of sending me products, they sent me "convenience certificates" for the amount of the points requirement. I didn't even have any products to return. They refused to refund my card and they forced me to order the products while I was on the phone or else I could be out $50. They didn't even care about the fact that I was no longer a satisfied customer and I had no desire to order thier products and that was why I had tried to cancel 3 months prior to this incident.

Had I known I had to write a letter to cancel in the very beginning, and had thier customer service rep been of much better assistance, I would have absolutely no reason to be bitter and angry towards this company. But in my opinion, this company does thier very best to shade the requirements and procedures of their company. They don't care about customer satisfaction, all they care about is how rich they are getting off the people that are stupid enough to believe this crap is any better than what you can buy at any store for alot cheaper. I want my money back!

Sharon
eagle, Idaho
U.S.A.

Click here to read other Rip Off Reports on Melaleuca

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 01/27/2005 05:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Melaleuca/Idaho-Falls-Idaho-83402-6003/Melaleuca-The-Wellness-Company-ripoff-obvious-unauthorized-credit-card-billing-Idaho-Falls-129166. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 Consumer Suggestion

Natural vs.chemical

AUTHOR: Refused To Tell - (U.S.A.)

All bodies are different, natural is better than chemical. If you got a bad response from the products it's your body that has the problem. God made Natural iteams chemicals are made by humans. I love their iteams here. They just have poor training to help all the people make money. Dan Md's will even tell you what I have told you here thsi where I learned this from. Rememeber your body is the problem not them! I ahd account for 2 years. You must sent them a written Cancelation for the account to stop. Things take a while, any where all you here seem so impatient to me here.
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#2 UPDATE Employee

No Return Policy? You were lied to!

AUTHOR: Antony - (Japan)

Sorry to hear you've had a bad time dealing with someone at the distribution centre where your call was taken! It sounds like the person working there is abusing their position by refusing a refund!

However, refunds can ONLY be claimed within 2 MONTHS of purchase and NOT after! Was this the case with you? If you're claiming within your 2 month/60 day period, a full refund on your returns, Melaleuca will NOT refuse you this. It's their in black and white in their New Horizons brochure!

Sounds to me like you've been talking to someone who doesn't know how to do his/her job.
That said, Melaleuca's policy quite clearly states that any cancellations of memberships MUST be submitted in WRITING, and that is the ONLY acceptable method. Sounds like you didn't read the material you were given properly.

You say in your report: "They didn't even care about the fact that I was no longer a satisfied customer and I had no desire to order thier products and that was why I had tried to cancel 3 months prior to this incident."

Okay, first of all, Melaleuca DOES care if you're not happy. Please, don't make the mistake of blaming the company simply because of the errors of an office worker. Secondly, you say that you 'had no desire to order their products', but as no written cancellation request of membership was received by Melaleuca, they're perfectly within their rights to keep sending the products YOU originally asked for. And let's not forget, if you signed the form, it's taken as understood that both you and Melaleuca have agreed to the terms of the membership. Whether you read the terms or not, is irrelevant. As is the case when signing ANY form with terms on. ANY company with such a form will deem it that by signing their form(s), that you have read and understood the meaning of the terms or agreement.
Now, I'm not saying you're ignorant or anything like that. I don't know you, and I'm assuming that you weren't aware of the terms, for whatever reason. Please don't take any of this the wrong way.

Thirdly, you clearly state that you had tried to cancel 3 months PRIOR to this incident. I find it hard to believe that you weren't made aware of Melaleuca's written cancellation policy at the beginning of your telephone request to cancel. Now you're griping about Melaleuca ripping you off, when that's clearly NOT the case at hand.
I'm pretty sure if you contacted Melaleuca in accordance with the agreement that you signed, none of this would have happened.
As for being told that you can't get a refund, well, if you were within the 2 month refund period, you should contact a good lawyer, or perhaps less drastically, pen a letter to Melaleuca with your request to be honored.

Everyone of us that signs up with Melaleuca, does so on the understanding that we KNOW there is a MONTHLY commitment. Monthly commitments are nothing new, as they're something we all do every month, in one form or another. If you feel you were lied to by a Marketing Executive during your signing up period, you should report that particular ME to Melaleuca, giving name and membership number. They will be only too happy to investigate for you, and ensure that if the ME has lied to you, that you're treated with the respect you deserve.
Honestly though, it seems after reading your report, that perhaps the onus of fault is not on Melaleuca, but on yourself? Mistakes are easy to make, and there's no shame in that.

Melaleuca is a great company with great products, and I'm sorry to hear that you've had a negative experience. I wish you the best in finding what works for you.
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#3 Consumer Suggestion

No Return Policy? You were lied to!

AUTHOR: Antony - (Japan)

Sorry to hear you've had a bad time dealing with someone at the distribution centre where your call was taken! It sounds like the person working there is abusing their position by refusing a refund!
However, refunds can ONLY be claimed within 2 MONTHS of purchase and NOT after! Was this the case with you? If you're claiming within your 2 month/60 day period, a full refund on your returns, Melaleuca will NOT refuse you this. It's their in black and white in their New Horizons brochure!
Sounds to me like you've been talking to someone who doesn't know how to do his/her job.
That said, Melaleuca's policy quite clearly states that any cancellations of memberships MUST be submitted in WRITING, and that is the ONLY acceptable method. Sounds like you didn't read the material you were given properly.

You say in your report: "They didn't even care about the fact that I was no longer a satisfied customer and I had no desire to order thier products and that was why I had tried to cancel 3 months prior to this incident."

Okay, first of all, Melaleuca DOES care if you're not happy. Please, don't make the mistake of blaming the company simply because of the errors of an office worker. Secondly, you say that you 'had no desire to order their products', but as no written cancellation request of membership was received by Melaleuca, they're perfectly within their rights to keep sending the products YOU originally asked for. And let's not forget, if you signed the form, it's taken as understood that both you and Melaleuca have agreed to the terms of the membership. Whether you read the terms or not, is irrelevant. As is the case when signing ANY form with terms on. ANY company with such a form will deem it that by signing their form(s), that you have read and understood the meaning of the terms or agreement.
Now, I'm not saying you're ignorant or anything like that. I don't know you, and I'm assuming that you weren't aware of the terms, for whatever reason. Please don't take any of this the wrong way.
Thirdly, you clearly state that you had tried to cancel 3 months PRIOR to this incident. I find it hard to believe that you weren't made aware of Melaleuca's written cancellation policy at the beginning of your telephone request to cancel. Now you're griping about Melaleuca ripping you off, when that's clearly NOT the case at hand.
I'm pretty sure if you contacted Melaleuca in accordance with the agreement that you signed, none of this would have happened.
As for being told that you can't get a refund, well, if you were within the 2 month refund period, you should contact a good lawyer, or perhaps less drastically, pen a letter to Melaleuca with your request to be honored.

Everyone of us that signs up with Melaleuca, does so on the understanding that we KNOW there is a MONTHLY commitment. Monthly commitments are nothing new, as they're something we all do every month, in one form or another. If you feel you were lied to by a Marketing Executive during your signing up period, you should report that particular ME to Melaleuca, giving name and membership number. They will be only too happy to investigate for you, and ensure that if the ME has lied to you, that you're treated with the respect you deserve.
Honestly though, it seems after reading your report, that perhaps the onus of fault is not on Melaleuca, but on yourself? Mistakes are easy to make, and there's no shame in that.

Melaleuca is a great company with great products, and I'm sorry to hear that you've had a negative experience. I wish you the best in finding what works for you.
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#4 Consumer Suggestion

No Return Policy? You were lied to!

AUTHOR: Antony - (Japan)

Sorry to hear you've had a bad time dealing with someone at the distribution centre where your call was taken! It sounds like the person working there is abusing their position by refusing a refund!
However, refunds can ONLY be claimed within 2 MONTHS of purchase and NOT after! Was this the case with you? If you're claiming within your 2 month/60 day period, a full refund on your returns, Melaleuca will NOT refuse you this. It's their in black and white in their New Horizons brochure!
Sounds to me like you've been talking to someone who doesn't know how to do his/her job.
That said, Melaleuca's policy quite clearly states that any cancellations of memberships MUST be submitted in WRITING, and that is the ONLY acceptable method. Sounds like you didn't read the material you were given properly.

You say in your report: "They didn't even care about the fact that I was no longer a satisfied customer and I had no desire to order thier products and that was why I had tried to cancel 3 months prior to this incident."

Okay, first of all, Melaleuca DOES care if you're not happy. Please, don't make the mistake of blaming the company simply because of the errors of an office worker. Secondly, you say that you 'had no desire to order their products', but as no written cancellation request of membership was received by Melaleuca, they're perfectly within their rights to keep sending the products YOU originally asked for. And let's not forget, if you signed the form, it's taken as understood that both you and Melaleuca have agreed to the terms of the membership. Whether you read the terms or not, is irrelevant. As is the case when signing ANY form with terms on. ANY company with such a form will deem it that by signing their form(s), that you have read and understood the meaning of the terms or agreement.
Now, I'm not saying you're ignorant or anything like that. I don't know you, and I'm assuming that you weren't aware of the terms, for whatever reason. Please don't take any of this the wrong way.
Thirdly, you clearly state that you had tried to cancel 3 months PRIOR to this incident. I find it hard to believe that you weren't made aware of Melaleuca's written cancellation policy at the beginning of your telephone request to cancel. Now you're griping about Melaleuca ripping you off, when that's clearly NOT the case at hand.
I'm pretty sure if you contacted Melaleuca in accordance with the agreement that you signed, none of this would have happened.
As for being told that you can't get a refund, well, if you were within the 2 month refund period, you should contact a good lawyer, or perhaps less drastically, pen a letter to Melaleuca with your request to be honored.

Everyone of us that signs up with Melaleuca, does so on the understanding that we KNOW there is a MONTHLY commitment. Monthly commitments are nothing new, as they're something we all do every month, in one form or another. If you feel you were lied to by a Marketing Executive during your signing up period, you should report that particular ME to Melaleuca, giving name and membership number. They will be only too happy to investigate for you, and ensure that if the ME has lied to you, that you're treated with the respect you deserve.
Honestly though, it seems after reading your report, that perhaps the onus of fault is not on Melaleuca, but on yourself? Mistakes are easy to make, and there's no shame in that.

Melaleuca is a great company with great products, and I'm sorry to hear that you've had a negative experience. I wish you the best in finding what works for you.
Respond to this report!
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#5 Consumer Suggestion

No Return Policy? You were lied to!

AUTHOR: Antony - (Japan)

Sorry to hear you've had a bad time dealing with someone at the distribution centre where your call was taken! It sounds like the person working there is abusing their position by refusing a refund!
However, refunds can ONLY be claimed within 2 MONTHS of purchase and NOT after! Was this the case with you? If you're claiming within your 2 month/60 day period, a full refund on your returns, Melaleuca will NOT refuse you this. It's their in black and white in their New Horizons brochure!
Sounds to me like you've been talking to someone who doesn't know how to do his/her job.
That said, Melaleuca's policy quite clearly states that any cancellations of memberships MUST be submitted in WRITING, and that is the ONLY acceptable method. Sounds like you didn't read the material you were given properly.

You say in your report: "They didn't even care about the fact that I was no longer a satisfied customer and I had no desire to order thier products and that was why I had tried to cancel 3 months prior to this incident."

Okay, first of all, Melaleuca DOES care if you're not happy. Please, don't make the mistake of blaming the company simply because of the errors of an office worker. Secondly, you say that you 'had no desire to order their products', but as no written cancellation request of membership was received by Melaleuca, they're perfectly within their rights to keep sending the products YOU originally asked for. And let's not forget, if you signed the form, it's taken as understood that both you and Melaleuca have agreed to the terms of the membership. Whether you read the terms or not, is irrelevant. As is the case when signing ANY form with terms on. ANY company with such a form will deem it that by signing their form(s), that you have read and understood the meaning of the terms or agreement.
Now, I'm not saying you're ignorant or anything like that. I don't know you, and I'm assuming that you weren't aware of the terms, for whatever reason. Please don't take any of this the wrong way.
Thirdly, you clearly state that you had tried to cancel 3 months PRIOR to this incident. I find it hard to believe that you weren't made aware of Melaleuca's written cancellation policy at the beginning of your telephone request to cancel. Now you're griping about Melaleuca ripping you off, when that's clearly NOT the case at hand.
I'm pretty sure if you contacted Melaleuca in accordance with the agreement that you signed, none of this would have happened.
As for being told that you can't get a refund, well, if you were within the 2 month refund period, you should contact a good lawyer, or perhaps less drastically, pen a letter to Melaleuca with your request to be honored.

Everyone of us that signs up with Melaleuca, does so on the understanding that we KNOW there is a MONTHLY commitment. Monthly commitments are nothing new, as they're something we all do every month, in one form or another. If you feel you were lied to by a Marketing Executive during your signing up period, you should report that particular ME to Melaleuca, giving name and membership number. They will be only too happy to investigate for you, and ensure that if the ME has lied to you, that you're treated with the respect you deserve.
Honestly though, it seems after reading your report, that perhaps the onus of fault is not on Melaleuca, but on yourself? Mistakes are easy to make, and there's no shame in that.

Melaleuca is a great company with great products, and I'm sorry to hear that you've had a negative experience. I wish you the best in finding what works for you.
Respond to this report!
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#6 Consumer Suggestion

No Return Policy? You were lied to!

AUTHOR: Antony - (Japan)

Sorry to hear you've had a bad time dealing with someone at the distribution centre where your call was taken! It sounds like the person working there is abusing their position by refusing a refund!
However, refunds can ONLY be claimed within 2 MONTHS of purchase and NOT after! Was this the case with you? If you're claiming within your 2 month/60 day period, a full refund on your returns, Melaleuca will NOT refuse you this. It's their in black and white in their New Horizons brochure!
Sounds to me like you've been talking to someone who doesn't know how to do his/her job.
That said, Melaleuca's policy quite clearly states that any cancellations of memberships MUST be submitted in WRITING, and that is the ONLY acceptable method. Sounds like you didn't read the material you were given properly.

You say in your report: "They didn't even care about the fact that I was no longer a satisfied customer and I had no desire to order thier products and that was why I had tried to cancel 3 months prior to this incident."

Okay, first of all, Melaleuca DOES care if you're not happy. Please, don't make the mistake of blaming the company simply because of the errors of an office worker. Secondly, you say that you 'had no desire to order their products', but as no written cancellation request of membership was received by Melaleuca, they're perfectly within their rights to keep sending the products YOU originally asked for. And let's not forget, if you signed the form, it's taken as understood that both you and Melaleuca have agreed to the terms of the membership. Whether you read the terms or not, is irrelevant. As is the case when signing ANY form with terms on. ANY company with such a form will deem it that by signing their form(s), that you have read and understood the meaning of the terms or agreement.
Now, I'm not saying you're ignorant or anything like that. I don't know you, and I'm assuming that you weren't aware of the terms, for whatever reason. Please don't take any of this the wrong way.
Thirdly, you clearly state that you had tried to cancel 3 months PRIOR to this incident. I find it hard to believe that you weren't made aware of Melaleuca's written cancellation policy at the beginning of your telephone request to cancel. Now you're griping about Melaleuca ripping you off, when that's clearly NOT the case at hand.
I'm pretty sure if you contacted Melaleuca in accordance with the agreement that you signed, none of this would have happened.
As for being told that you can't get a refund, well, if you were within the 2 month refund period, you should contact a good lawyer, or perhaps less drastically, pen a letter to Melaleuca with your request to be honored.

Everyone of us that signs up with Melaleuca, does so on the understanding that we KNOW there is a MONTHLY commitment. Monthly commitments are nothing new, as they're something we all do every month, in one form or another. If you feel you were lied to by a Marketing Executive during your signing up period, you should report that particular ME to Melaleuca, giving name and membership number. They will be only too happy to investigate for you, and ensure that if the ME has lied to you, that you're treated with the respect you deserve.
Honestly though, it seems after reading your report, that perhaps the onus of fault is not on Melaleuca, but on yourself? Mistakes are easy to make, and there's no shame in that.

Melaleuca is a great company with great products, and I'm sorry to hear that you've had a negative experience. I wish you the best in finding what works for you.
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