- Report: #910047
Report - Rebuttal - Arbitrate
Complaint Review: Melaleuca
Melaleuca3910 S. Yellowstone Hwy Idaho Falls, Idaho United States of America
Melaleuca Harassed me to pay for products I did not receive, did not order and did not want!! Idaho Falls, Idaho
*Consumer Comment: That was an interesting Perspective.
*Consumer Comment: Melaleca Customer
*Consumer Comment: a business prospective
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I signed up for Melaleuca to help my niece, but after doing
some research and finding many complaints and unsatisfied preferred customers,
I tried to cancel my membership after 1 month. First they said they didn't get
my faxed request for cancellation even though they have a recording that proves
my attempt to cancel the same day of the fax. Thereafter they sent another back-up order which I did not
get and also obviously did not want, but they are dead set on getting me to pay
for it, even though UPS did their investigation and found delivery issues and
they also discovered that during the delivery time my home was robbed while I was out of
After many phone conversations and a letter sent regarding my 2nd attempt to cancel , we came to an agreement that they would reship the order, i return it and they clear the account balance with me paying only the shipping fee of $7.43. However there was no reshipment and I keep receiving calls and e-mails stating I owe them for the undelivered and unwanted back-up order. This time they said that I agreed to pay for half of the order which is a complete lie. I did not and would never agree to pay for anything I did not order and did not get.
Now they are trying to get me to also pay an additional $8.50 something cents for a "My Melaluca" add on that I know nothing about. In the end they tried to negotiate by doing exactly what they said they could not do, avoid the reshipment and credit my account for products they knew I would return. But get this; they still wanted me to pay for shipping charges of products that they decided not to ship.
I offered them the option of doing the right thing by canceling the false debt on their records or I would pay I think it was $24.20 to keep them from continuing to call and e-mail me for something that it was obvious I did not owe, but I explained that if I did pay this amount I would also file as many complaints and post the rip-off on the internet as many times and places as I can. It was not to my surprise that they made the stupid management decision to risk their reputation for less than $25.00. I would be remiss not to mention the fact that they were even too stupid to realize the fact that the time & cost of the many phone calls and e-mails to me in an effort to collect this false debt, far exceeded the amount they could ever hope to receive if they were successful at ripping me off.
I am wondering how many other people have had or are having the same problem of being constantly called and pressured to pay for something they didn't order, did not want, know nothing about, did not receive or was sent after cancellation attempts?
It is very sad to see a company who makes over 500 million dollars in sales treat its customers and preferred members this way. Then again...perhaps this is the only way they made or continue to make most of their money.
This report was posted on Ripoff Report on 07/11/2012 08:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Melaleuca/Idaho-Falls-Idaho-83402/Melaleuca-Harassed-me-to-pay-for-products-I-did-not-receive-did-not-order-and-did-not-wa-910047. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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