I started buying vitamins from Melaleuca to help my daughter-in-law and son out. They were having hard times. While I was "in the program" I received several Melaleuca "Convenience Certificates". I thought it was a coupon. I called the company about this but could not get a straight answer as to what a Convenience Certificate is. I was told I have to, must, order a minimum amount each month before the deadline. One representative told me the deadline was the 15th of the month; another said it is the 25th; another said before the end. As it worked out, I had to order extra stuff to recoup the amount of the Convenience Certificate and satisfy my "product points". What? I stopped ordering things from them this past summer because their products are just too expensive. Everything was fine for two months. I then discovered they were siphoning money from my checking account. I contacted the bank to tell them those debits were unauthorized. I had to get a new debit card to keep them out of my account. My father is in hospice care in another state. He has senile dementia and prostate and bladder cancer. His checking account pays his doctor bills, medication, and housing, all of which is very expensive. My sister and I are his co-guardians and have debit cards for his account so we can buy things he needs. I bought and shipped some bar soaps from Melaleuca and had them shipped to him. What a mistake! Everything was okay for two months or so until my sister and I discovered Melaleuca was taking money from his account. I explained my father's situation but the great "health & wellness" company was unfazed. I called them several times and demanded the return of the money they took from his account. They wanted a statement from his bank, "not something you can print from the internet". I contacted his bank to tell them those were unauthorized debits. I had to get a new debit card to keep them out of the account. I called Melaleuca again to demand the return of that money and spoke to Sean and his supervisor Beth to tell them in no uncertain terms that the debited amounts are to be returned immediately. Sean said if they can't get the money from one account, the computer automatically searches for another account with your name on it. Huh? Beth said they needed a card number to charge. I told her they were not to charge another d**n thing! Just return the money. The money has yet to be returned. Greedy, heartless bxxxxxxs! Stealing from a sick old man. Shame, shame!