- Report: #1172418
Report - Rebuttal - Arbitrate
Complaint Review: Member Solutions
Member SolutionsInternet USA
Member Solutions MSI Charged for One Month Although Account Cancelled During Suspension Period Hatboro, PA Internet
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I put my account on suspension because I was taking a break from the classes I was working on and was contemplating going back after the summer. But my schedule got busy and I may need to wait a few more months before resuming classes.
So I sent in a cancellation request email to Member Services on August 22nd to close my account before it renewed on September 20th. I was informed by an email response several days later that I will still be charged for the September payment although I have not attended any classes since March of this year!
I called to confirm that I WOULD NOT be charged for services not renedered and was told flat-out that I will indeed be charged for the months according to the program rules that I apparently signed. However, nothing was signed by me other than a 3-day-out clause on the back of a carbon-copy small sqaure paper that I used to start the service at the place I was taking classes. [continued below]....
They refused to make any acceptions or cancel the future withdrawl or assist me in any way, no matter how angry or upset I was on the phone with the alleged 'supervisor' that does't have a boss of her own. Now they have ruined this entire experience for me and I will never use their services again or work with a company that partners with this 'Member Services' joke of a company!
Now it has created grief between myself and the instructor of the class and I may not ever go back for this reason alone. All the companies out there that treat their apparent customers like this should be shut down overnight....and I will stop at nothing to make sure this company is one of them!
This report was posted on Ripoff Report on 08/26/2014 11:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Member-Solutions/internet/Member-Solutions-MSI-Charged-for-One-Month-Although-Account-Cancelled-During-Suspension-P-1172418. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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