Member Solutions YouBill, Inc. I am enrolled in automatic monthly billing for my son's Karate classes. The May payment was billed twice. I contacted the dojo, my bank, and Member Solutions. Member Solutions claims that they have 2, Internet

The double billing that occurred in May required my bank to issue a "Provisional Credit" to cover the cost of an unauthorized withdrawal made by Member Solutions from my bank account.  I contacted Member Solutions at that time and they promptly refunded the withdrawal.  It's been a big pain in the ass, requiring me to make numerous phone calls and trips to the bank over the course of the past month, but at no time was Member Solutions at fault, it was a clerical error made by the dojo.

Member Solutions has been very pro-active with regard to resolving this issue, going so far as to ask me to write this rebuttal.  So, there you have it.  I get the impression that Member Solutions is genuinely concerned about all the negative reports and is making a concerted effort to salvage their reputation.

This is the second month in a row that Member Solutions withdrew a double payment from my bank account.  This time, it was taken a week sooner than the contract stipulated and it caused an overdraft.  They had their chance, now I'm taking legal action.  THIEVES!