- Report: #200793
Report - Rebuttal - Arbitrate
Complaint Review: Membership Plus
Membership PlusPhiladelphia, Pennsylvania U.S.A.
Membership Plus - Roadside Plus - Duratex - Medplex RX ripoff, steal bank account information, forge check for $21.95, fraudulent billing, forgery Pennsylvania, Philadelphia
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I was able to retrieve a photocopy of the front & back of the check, and it is deposited to The First National Bank of Marysville, account #111899. There are several account numbers on the check, and two phone numbers.
I called a number on the check (888-683-4432) and the person on the line was immediately rude and defensive. She talked over me and insisted that I had ordered a roadside service package, and I told her that I absolutely KNEW for a fact that I DID NOT order this service. She argued that I had, and became hostile when I repeated that I did not authorize a charge to be processed.
The representative told me she could "cancel" the service, but would not issue a refund. She gave me a cancellation number, which I did not hear because I was protesting, then she hung up on me when I asked her to repeat it.
I called the other number on the check, 877-273-2700, and reached a company called "DURATEX". I left a message and someone named "Mary Ellen" called back from (215) 860-6300 (a Pennsylvania area code) and left a very "concerned" message about my "customer service experience".
Mary Ellen mentioned that DURATEX is a check processing company and that MEMBERSHIP PLUS is their client, but how could someone from a check processing company be able to fix a customer service problem and refund money, as she indicated she could do? Incidentally, when I called back I got another recording, and no one returned my call the second time.
Their website appears to be a merchant account service provider, but all the links on the site are dead links.
This report was posted on Ripoff Report on 07/12/2006 09:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Membership-Plus/Philadelphia-Pennsylvania-unknown/Membership-Plus-Roadside-Plus-Duratex-Medplex-RX-ripoff-steal-bank-account-informat-200793. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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