• Report: #276177

Complaint Review: Menards

  • Submitted: Thu, September 27, 2007
  • Updated: Wed, July 29, 2009

  • Reported By:Chicago Illinois
Menards
2333 S CICERO AVENUE Cicero, Illinois U.S.A.

Menards Menards uses poor wood for thier custom trusses Chicago, Cicero Illinois

*Consumer Comment: Midwest owned by Menard

*Consumer Comment: MIDWEST MANUFACTURING IS OWNED BY MENARDS!

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I have been a very loyal customer for the past few years that you have been in Chicago. Last year I began a complete rehab of my residence and ONLY used Manards for all my materials. As of now I would say I have purchased about 15 to 20 thousand dollars in recent purchases. Many of my recent purchases have been through the contractors department. I had only great things to say about this company and it's employees.

However, today I am not in the group of happy customers. Recently I ordered floor/roof trusses for a block garage that I built. At first I ordered the wrong items due to a miscommunication with my builders. Menards (CICERO, Chicago) charged me a restock fee to cancel the order. I was not happy, but because the error was on my part, I accepted this and cancelled the order.

So I then placed a new order for CUSTOM engineered trusses at a higher cost but supposedly stronger product. I had to wait an extended period because these trusses were custom from Midwest Manufacturing, and I agreed to this. I received the trusses on a Saturday and many of the trusses were in bad shape. I tried unsuccessfully to reach someone that could help me but due to the weekend I was not able to do so.

Come Monday Menards did send out a rep to look at these trusses and they took photos and agreed that the product was in very poor condition. Basically all the trusses seemed to have been manufactured with low quality lumber. Some of the trusses had split wood, splinters, cracks, and such. My carpenters agreed to fortify and double up on some of the wood to prevent further damage. Bottomline I had to incur additional cost for more lumber and more work and time for the carpenters to FIX my custom trusses. Why did Menards agree to work with a 3rd party manufacturer of this caliber, is beyond me?

Hours later the reps at Menards put all the blame on the manufacturer and suggested I return them. I could not do this because I would have had to pay my carpenters and bricklayers their day rate, which would have been more expensive than the trusses themselves. Plus I had installed the trusses on most of the roof by the time Menards called back. Menards reps told me all the could do was replace (3) of the worst trusses, but delivery would take a week, or so. At this time replacements do me no good. The roof is installed and has all the rubber roof surfacing is applied.

I suggested I have a cost reduction, partial refund, store credit, etc. I heard nothing for weeks. I then mailed a complaint to Menards headquarters. Menards HQ sent me a CC letter that they sent out to Midwest manufacturing. Weks later Midwest Manufacturing sent me a letter stating there was NOTHING they could do for me.

Basically why am I left in the sidelines. Am I not a loyal customer? Why do I go out of my way to by a superior product and receive horrible service. I do not really care to hear who's fault this is. I just want it fixed.

I have lots of work to complete, and if I have to go elsewhere, be it HomeDepot, Lowes, I will do so. I told this to Menards and they ddid not seem to care and told me "Sorry you feel this way".

Disgusted
Chicago, Illinois
U.S.A.

This report was posted on Ripoff Report on 09/27/2007 07:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Menards/Cicero-Illinois-60804/Menards-Menards-uses-poor-wood-for-thier-custom-trusses-Chicago-Cicero-Illinois-276177. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Midwest owned by Menard

AUTHOR: Philo - (U.S.A.)

To clarify Midwest is owned by Menard, John Menard not Menards Inc. I can't believe they didn't do anything for you but with the right pressure on the right people something should've been done. I've been a loyal customer of Menards for years and found if you contact the right people in the store all your problems get resolved. I know it's been a while but, I'd contact the Midwest Rep. until he was so tired of hearing from me that he resolved the problem. Good luck
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#2 Consumer Comment

MIDWEST MANUFACTURING IS OWNED BY MENARDS!

AUTHOR: Brian - (U.S.A.)

Midwest Manufacturing is owned by Menards. If you couldn't get anywhere with Menards,you were not going to get anywhere with Midwest Manufacturing. Menards will rip you off and blame "the other guy" if they can get away with it, even when they are "the other guy".
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