• Report: #63728

Complaint Review: Menard's

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  • Submitted: Tue, July 15, 2003
  • Updated: Fri, September 28, 2007

  • Reported By:Laingsburg Michigan
Menard's
8505 Delta Market Drive Lansing, Michigan U.S.A.

Menard's Credit Card Rip-off Lansing Michigan ripoff deceptive company poor and uncaring management I will never set foot in a Menards store and I will tell everyone that they are a RIP-OFF. Lansing Michigan

*Consumer Comment: same here

*UPDATE EX-employee responds: Its not their call

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Menards advertised a 10% discount an the first purchase if an application was made for their credit card. I spent 2 hours selecting my purchases and then went to the service desk to apply for the credit card.

I was told my credit was denied, even though I have a high credit score and I have NEVER been denied credit. I told her it must be a mistake and she said I would have to call a toll free # aand talk to them. I asked to see a manager. The so called "manager" told me the same thing that I would have to call a toll free #. I told him I didn't have time and that I had already spent 2 hours shopping and that if he was unwilling to give me the 10 % discount I was going to leave my purchases there (about $700 worth) and walk out and never come back and tell everyone I knew to not shop there.

Unbelievably he said "Thank you". I was dumbfounded at this response and I told him he needed to go back to manager training and learn how to deal with customers. His response was again "Thank you"

I later checked with the credit card company and there had been no app. submitted to them in my name or Social Security #.

I emailed the CEO of the company through their website and he responded by saying he would look into this and get back with me. After three months I am still waiting.
I have spent a lot of money with this company and I have tried everything to let them make this right. I will never set foot in a Menards store and I will tell everyone who mentions Menards that they are a RIP-OFF.

Carl
Laingsburg, Michigan
U.S.A.

This report was posted on Ripoff Report on 07/15/2003 01:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Menards/Lansing-Michigan-48917/Menards-Credit-Card-Rip-off-Lansing-Michigan-ripoff-deceptive-company-poor-and-uncaring-m-63728. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

same here

AUTHOR: Tom - (U.S.A.)

You'd think that $70 would be enough to want to keep you. I had a similar situation but I only asked for (a compromise) half the difference or 5%. Up to this time I had been spending about 10-20,000 per year at menards (I'm a contractor, however I only do a fraction of my business there because of the poor customer service). In this case a manager had told me I would get 10% off at the register for using my contractors card. She was wrong, but I had already told my customer they were getting ten percent off.

Well I felt pretty foolish and I told them I'd press the case (it's my job to go to be the customers advocate)and because Menards would not budge, I gave my customers 5 % off and told them it came from Menards (they wouldn't have accepted it otherwise). Pretty shameful that they could not even compromise with a long standing customer/contractor. They have lost much more than that $400.

Once I ordered windows and after a month I went in to see what was happening with them and they said they had no record of me ordering windows. I had to show them proof (which I had) and then they had to re-order them. When I asked for a reduced price the manager offered me $50 in store credit on a 4000 purchase (ha, ha, ha-It cost me more than 50 dollars just to go back and get this straightened out)

This is only the tip of the ice-berg, the 400 was what broke the camels back (and I wasn't even that pissed about that one thing, just dissappointed that they wouldn't back up their contractors). I have gone in on occassion and bought maybe 20 dollars worth of stuff, but no way am I making major purchases.
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#2 UPDATE EX-employee responds

Its not their call

AUTHOR: Michael - (U.S.A.)

The company works through an outside company to approve credit. If you didnt get anything in the mail stating why you were denied credit then the customer service rep screwed up in your submittal. The store manager has no control of who is or isnt approved and as far as he knows you were denied. He is obligated by company policy not to honor the discount. If you were to bring your proof that a request was never submitted they would most likely try to make up for this mix up.

Since the store manager was told you were denied the only way he could resolve your issue was to have you call the # they gave you. Since you refused and made your claim you gave him no choice but to get you out of the store and the best way to do that was to say "Thank You" His hands were tied and you chose not to call the number.
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