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  • Report: #222142

Complaint Review: Menards

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  • Submitted: Sat, November 25, 2006
  • Updated: Thu, August 25, 2011

  • Reported By:Chicago Illinois
Menards
6301 Oakton St Morton Grove, Illinois U.S.A.

Menard, Menards store rip me off in the nastiest way Ripoff Morton Grove Illinois Wisconsin

*General Comment: You stole, get over it!

*Consumer Suggestion: Mere Suggestion

*Consumer Suggestion: $100 fine??

*General Comment: bring only old tools

*General Comment: lucky

*Consumer Comment: No response from Menards?

*Consumer Comment: Ex Menards Shopper

*Consumer Comment: Appalled at Menards treatment of an honest mistake

*Consumer Comment: Menard's Ex-Employee... Aren't YOU Human???

*UPDATE EX-employee responds: Dude. You left without paying.

*Consumer Comment: I sympathize with your situation

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Morton Grove Menards store: Character and Behavior of Manager and Security store experience.

To all whoever often shop at Menards store.

I believe myself as a harassment victim of Menards local store located at 6301 Oakton St. Morton Grove, IL 60053. They're ripping me off $100.00 fine in the nastiest way by accusing me as a 2.49 measly dollars thief.

On Sunday, 10/22/06 my wife and I planned to replace over my 500sqf finished hardwood floor in my home, and we decided to shop at Menard store at Morton Grove IL. At the wood floor department while we were discussing sizes and type of wood I used a small tape measure that was taken from a shelve (still in wrap cover) for checking to make sure before making an special order which is could not return. After we decided to pick the type of wood floor we want but there we need to bring our installer back to the store to make sure what we need more beside that so we can make a purchase order in the same day.

In the way out, my wife she purchased some items that total is $40.66 on receipt. After we just walked out of the door couple feet, a young man stopped us and asking for receipt and asked me that what else in my jacket pocket I did not pay. I look down and realized the tape measure I borrowed to use inside the store still half way out from my pocket that I forgot to put back on the shelve. He told me to come back inside the store and put me into a small room with two cameras hanging on ceiling. At first, the young man asked my ID and told me I took that by incident caused I did not want to pay the cost 2.49 and that a lot of money (by his own words). I was shaken and tried to explain to him that just an accident because I had concentrated about changing my hardwood floor and other things need for my home so I just completely forgot to put the tape measure back. And as a homeowner, I have spent thousands, thousands dollars at this store purchasing material buildings, and most of them are special orders for every years for remodel my home. I asked him want to talk to his boss I AM THE BOSS HERE! he said. Again, I told him check on camera video while we were selecting wood floor product and talking to sale person in that department helping us to prove what I told him was the truth. He agreed, and left me behind the closed door. Ten minutes later, came back with a form on his hand and without mention anything about the video what I said to him before. He asked me for my social security number, and told me that I had to sign and pay 100.00 dollars fine because of stealling!!!!!!!!!!!.I asked him "Am I a thief?" He responded Yes, you are!" On the form convince me I am a thief of stealing tape measure value of 2.49 dollars. I refused to sign, and asked for store manager. He left and came back with a Menard white shirt uniform and told me this was a store Manager. The man came to the room with his hassle attitude, and without introduce himself who he is. He cut me off in less than two second while I tried to explain my situation to him. In his hatred, he raised his loud voice and pointed his finger to my face and said ' You pay, or police will come" I was confused and disappointed. I asked for police officer. He smiles, "Sure!" Not for long, a Morton Grove police officer came to the room. I don't know what story they told the police officer before came to the room. But, after explaining to the representative of the law what happened to me that I was just accidentally causing. And just like the man before. He did not mind to ask for details my story but quickly giving out order to me, with his hardly voice, he said You have to sign on the form and pay 100.00 dollars fine, or I am going take you to jail! I asked him what if I needed to go to a court to see the judge. And again, he said You pay them, or I'm taking you to jail and that is it". He asked me my work phone number and while I tried to find in my wallet. He asked me again with his impatience voice YOU HAVE MEMORY? I gave to him my company business card in my wallet after explain to him which I rarely use because I never miss at work. While we were talking, another police officer walked into the room. He walked back and forth, shook his head "tsk, tsk, tsk none stop!!!!!!!!!!!

My wife was standing outside security door and tried to stopped and explained to the young security but he kept repeating "Sorry lady, he is a thief, he's a thief. She asked customer service to see store manager; they said he was not in? (So who is the man came to the room talk to me?) Finally, I recognized I was hopeless to get help. They left me no choice. And the young man walked me to the cashier and charged my credit card 100.00 dollars fine. He also whispered to my ear that nobody will know I am a thief Oh, no, no I need to let people know my situation, and the way your store treated us I said to him. And we did, outside while he charged 100.00 dollars fine on my bank card (the same card I spend thousands and thousand dollars to your store for my home improvement every year if you check on your record) we loudly told all customers what happened to us, and bewared the way the store treating their customers. The young security walked us out the door yelled to us HAVE A NICE DAY AND DON'T STEAL AGAIN" before he disappeared back inside. We were wondering is only the Judge having the right to judge people at the court. Why this young guy just keeps calling me thief? And why the store was harassing us so nasty???

We, ourselves made the wrong place spending our money by going to Menard the store head by a hassle store manager. And we made a wrong choice spending money at Menards store year after year that took us more than 5 miles trip from home instead of going to Home Depot, or Lowe's stores next couple block from where we live?

After all this, we were driving home tired, and confused. Our brains were stiff and our hearts were hurt and bleeding. Something was stealing from in our soul - the self respect- The self respect that was educated from family and school since we were born. The word " STEALS from the young kid (almost of half of my son's age) called me that was hurting more than thousands bullets shot me. I am 48 years old, and a home owner. I work at my company as a professional technician. My wife is an office manager administrative at her work. We are satisfied with our life. At schools in both of countries Vietnam and US we had graduated in honor rolls. At work, we have worked hard to build up our life. Furthermore, we also try to help family, friend, and coworkers. We're treat people respectfully and lovely. And we deserve earning the respect and loving from our relatives, co-workers as well as people around us. We are really always proud with our family and friends with what we deserve.

We keep trying to analyze what happening to us. Why things happened so ridiculous? Why we were harassed and insulted so badly by the store manager, a young security guy, and the Morton Grove police officers. They all treated us like a criminal for just 2.49 measly dollars in my accidentally? We wonder where our civil human right is. And where is the law?

Again, on Friday, 10/27/06 I made a call to the store like to talk to the store manger because I did not believed the man I already talked to the day I was harassed by him before for whom he is. On the phone, the man introduced himself is name DAVE HARRINGTON store manager. He agreed to set up time and date and we going to meet to resolve the harassment issue, as I said to him. On Monday, 10/30/06 we back to the store. After checked at the service counter, they pointed their fingers to the man was stood 10 feet away from us. Said to us that Dave Harrington store manager, who is you want to see He is the one was harassing us that day! His dirty smiles threw into my face in that day still in my ears. His hatred attitude he gave us in that day still in my mind, and he has nothing change when I look at him this time! Dave Harrington, the one that using his job as a store manager taking out his own personal problems by take advances on people in his judging blindness, and insulting people in uneducated ways. He makes money for his store in dirty ways even in small amount in order make himself look good to his bosses by embarrassing and ballooning things nonsense up to anyone he thought he could get away with it. He also is manipulating the young security kid who works under his control by teaching him how to harassing people in nastiest ways with the cold heart and inhumanity just like himself. Both of them enjoy in their games. We did not want wasting our time again talk to him, the one who does not know what life is, yet. We left the store. We and our family relatives never shop to any Menards store in the country again.

Morton Grove itself, I will never drive through any road in that town. It scares me through the ways of their police officers treated me in the day my accident in the store caused they took my trust away from them! Their mark car is showing protect and serve, those words only means for their locally big businesses of their town.

We already e-mail to all our family members, co-workers, and my neighbors what happen to us. I even talk to my company vice president, my manager about my case. It is scaring people of Menards stores through my story. I am own an almost haft million dollars property, and more than $120.000 yearly household income. And came to Menards store for stealing?! That really unbearable thought!

However, I e-mail my complaints letter to Menards, Inc headquarter in Wisconsin. They responded "we don't handle security issues, sorry" I email again to ask who is I suppose need to talk to in their company for my case. No respond! I wonder why Menards avoid or hide their corporate leaders in the public? So, is that means they don't want to hear, and don't want to know anything happened to their customers causing by their employees? That is so dirty the ways of they do bussiness!

Respectfully submitted

Giang
Chicago, Illinois
U.S.A.

This report was posted on Ripoff Report on 11/25/2006 10:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Menards/Morton-Grove-Illinois-60053/Menard-Menards-store-rip-me-off-in-the-nastiest-way-Ripoff-Morton-Grove-Illinois-Wisconsi-222142. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

You stole, get over it!

AUTHOR: DoesNotMatter - (United States of America)

You stole the merchandise, get over it.  You put an unpaid for item in your pocket and exited the store.  You never made payment for it.  Sure sounds like you stole it to me.  Move on!
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#2 Consumer Suggestion

Mere Suggestion

AUTHOR: LPO-Gotcha - (USA)

Hello,
From reading your report I can understand your frustration regarding the incident, However you did likely violate criminal statutes depending on your local laws. When you placed the tape measure in your pocket you "willfully concealed" the tape measure, which gives the loss prevention officer probable cause to suspect that you had no intention to pay for the item, thus being justifiable as theft. From the way you described the incident he followed procedure for the most part. The $100.00 fee that he assessed to you is known as a Civil Demand. Civil Demands are issued for petty thefts most under $25.00 in value. Almost all states have this statute which allows retailers to charge this fee to offset the costs of security systems and loss prevention staff. It is also a benefit of sorts to the offending party as by paying the civil demand fee the incident is not reported to the police and charges are not filed. Persons charged and jailed are also issued a civil as well but as part of the court ordered restitution.

Now for his conduct of verbally announcing to the whole world the incident, as reported by you. I find this most inappropriate and unprofessional. Privacy is key in these situations. I try to keep everything between myself, partner, store manager present, and the offender. It makes for a smooth process during a tense situation and doesn't add additional emotion to the situation. Now for his attitude as described by you, my attitude is dictated by the attitude that I am receiving from the offender. If I am spoken to in a civil manner, I in return treat the offender in a civil manner, the same goes for negative attitudes, in which case I just call the PD and reward the person with a pair of matching bracelets and let the nice officer give them a ride to the county lockup.

Even with the value of the item as you described as under $3.00, you must realize that smaller items like that are often the most stolen items and it adds up to staggering amounts over time ( especially if the retailer has multiple locations )

I pose to you the question, If you were not stopped by the Loss Prevention Officer would you have returned the item to the store once you realized that you had it and didn't pay for it?
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#3 Consumer Suggestion

$100 fine??

AUTHOR: Ken - (USA)

I've never, before, heard of a business forcing someone to pay a $100 fine or they'll call the cops.

Did this really happen?  Did you mention it to the people you escalated your compaint to?

This sounds a little sketchy to me.

I often take a small tape measure with me to the stores and I, like another poster, have my name marked on it.

Sorry for your bad shopping experience, but accept a little responsibility for it.

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#4 General Comment

bring only old tools

AUTHOR: menards are cheats - (United States of America)

I buy really old measuring tapes at flea markets for a buck a piece--really good stuff like old lufkins (better than  you can buy new) and some of them ARE new (never been used).  I then inscribe my initials into them with a power engraver.  I keep at least five of these in my car.  That goes for any other tools you might take in like multipliers, screwdriver, etc.  Never trust the store not misunderstanding.   Bolts?  I would only bring one.  And I don't like doing that.  Stores like this get ripped off a lot and they have heard every excuse and story--so yeah, they're skepticle.  It could be worse--be glad you don't have an arrest record for theft.  And don't think the judge will help you--he's heard more stories than menards. 

But just a suggestion to menards:  how about offering customers  a "loaner" tape in exchange for a deposit or drivers license?  Easier than the customer buying and then returning it in half an hour.
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#5 General Comment

lucky

AUTHOR: speedbum - (United States of America)

well regardless if you didn't mean to take it , it still was stealing and you were caught , if you would have got home and found it in your pocket would you have taken it back and paid for it no you would have just kept it , you should have asked to borrow a tape measure and not open one to use if you open any package in the store before buying it it is considered theft and if you put it back its called vandalism be thankful you were not hauled out in handcuffs 
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#6 Consumer Comment

No response from Menards?

AUTHOR: Kyle knapp - (U.S.A.)

What I find most amazing about this it that it's been over 4 years, and no one from Menards has even bothered to respond.  Not so much as a "sorry, this is an isolated incident - we really try to treat our customers better".  What does this say about a company who brags so openly about the customer service?

I shop often at Menards, and have never had a bad experience, but this report gives me pause.
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#7 Consumer Comment

Ex Menards Shopper

AUTHOR: Ex Menards Shopper - (U.S.A.)

I too sympathize. I made a mistake recently as well. I took my 2 year old shopping with me. Read below....

8:45 Am Dave and Jake enter Menards to return some merchandise previously purchased.
9:01 am Store check issued for $359.72 for that merchandise. Had to leave customer service desk with bag of other parts, because some of the things I had did not belong to Menards mistakenly mixed in some things from Home Depot. Asked for another bag to carry them in, because the other one I had was falling apart. Put those spare parts in the bag.
9:05 am Dave and Jake walk back to millwork desk to order 6 jamb, 6 panel interior doors; didn't know exact dimensions, so rep suggested measuring door widths and coming back with the measurements
9:07 am Dave and Jake looking at hole saws to make a bean bag toss game. Dave knows he needs a 6 hole saw, but not the type of arbor needed to make it work.
9:10 Jake is standing on the ground, taking things off the shelves and putting them on the floor. Dave picks what he sees up, and puts them back on the shelf.
9:12 Rep walks by, Dave asks rep what is the best type of arbor to use for the hole saw. She doesn't know. She says she needs to get her manager.
9:17 Rep returns and says sorry for the delay, but her manager is on the phone.
9:25 Rep returns with manager. Manager shows me several types, and indicates which one is the best. It's one that I had looked at before and rehung on the peg.
9:27 Dave and Jake look at clearance items mailboxes, plunge router, kids outdoor play stuff.
9:29 Pick up ant & bug killer for outside of home; head for checkout
9:30 standing in checkout line. Jake takes some trail mix off the shelf Dave sees, tells Jake to put it back we'll have a snack at home.
9:32 Pay for 1 hole saw, 1 arbor, and 1 bug killer. Total bill $64.34 begin walking out of the store
9:33 Security guard asks me to return to store
Exchange
G Sir would you mind stepping back into the store
Me would you mind telling me why?
G You know why
Me No I'm sorry I don't would you tell me; I was thinking perhaps he thought the stuff I had tried to return was Menards merchandise
G We have you on the store tape telling your son to take something off the shelf and put it into the bag.
M That's got to be a mistake I didn't tell my son to put something in the bag. He's 2 years old. He must have done it when I was looking at some other things while I was trying to figure out what was the right part Did you look at the tape did you see him taking things off the shelf and setting them on the floor. I put all that stuff I saw back onto the shelf.
G What we have is what I'm telling you you shoplifted
M What
G Let me see the bag, he opens and pulls out an arbor that I had looked at and put back ; the same type of arbor the rep suggested I buy
M Why would I want to steal something I already paid for why would I need two of them? Do you have a 2 year old you can't tell me you don't know they might do things like this
G I do have a kid, I'm just doing my job
M I offered to pay for part or return
G you stole it, it's too late
Next sequence of events asked to:
Go into small cinderblock room with my son. Room had a security camera, a cheap plastic table, and 3 cheap plastic chairs afterall, it is Menards
Asked to set my son on the chair
Told if my son hadn't been with me they'd put me in handcuffs
Asked to empty out my pockets and set everything on the table
Asked lots of questions about where I live, what type of vehicle I drive, had I ever been arrested before
Asked for my drivers license
Asked to wait for Burnsville police officer to arrive
Told I was banned from Menards for one year, and that if set foot in a Menard's store I'd be arrested for trespassing
I asked to speak to the business manager. I wanted to close my business account with them. I'm furious at this point, but holding it in. The manager comes exchange:
Manager you asked to see me
M Yes, I'd like to close my business account, I'm quite unhappy that I'm being accused of something I didn't do
Mgr I'm not about to do anything for you I'm not going to help someone that stole from us
M Then you can count on me suing your ass (I was mad and I swore. Sorry)
Police officer comes in
PO Can you put your son on the chair, stand facing the wall, spread your legs I'm going to pat you down. Do you have anything sharp in your pockets
M No, I don't. Took out my wallet, keys, and receipts and set them on the table. Faced the wall, spread my legs, and then got patted down.
PO Sir, have the people here explained to you what's going on?
M Sort of They think I did something I didn't do. My son put something in a bag and I wasn't aware of it.
PO Sir, this is a citation for Misdemeanor Theft by Shoplifting. You'll have to appear in court on April 29th.
M Oh that's great.
PO Sir your free to go.
It's now 10:30. I leave with what I purchased.

I have spent in excess of $50 grand in the past four years at Menards. No longer. The court recently threw out the case. After viewing the security tape it was obvious I had no knowledge of the event. The prosecutor thought it was a waste of time and taxpayer money. I took 3 days off from work to fight this thing. We had court dates every other Wed until it was tossed out. We recently served a notice to have the records sealed. The citation will always be part of my record at the MN BCA.

Jake now says, we don't shop at ard's anymore - we go to Home Depot.
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#8 Consumer Comment

Appalled at Menards treatment of an honest mistake

AUTHOR: Dancingbear - (U.S.A.)

I was searching for kitchen cabinets when I came across this site and the Menards report. I just had to register so that I could let this man know how appalling I find the way you were treated. Yes, it was a silly thing to put that in your pocket, but to me it also shows how innocent your action was. The whole thing disturbs me to the point that I will look for my cabinets at Home Depot and Lowes. It's so hard for me to imagine that in this day in age someone could be treated as you were.

Maybe it's somewhat the same as a speed trap - they have to pay for their security system, so no matter how inoccent something appears, they fine the $100 to pay for the security cameras and personel. I guess they don't realize how negative something like this is and how many people with stop spending money with them because of their handling of a $2.?? tape measure. The fact that they also wouldn't listen to your explaination is demeaning. I take exception with the responder who said basically - well, you took it, doesn't matter if it was a mistake or not, blah, blah. I does matter. When it's so, so obvious that you didn't mean to take it..

I had a shoplifting experience with a teenager my daughter was shopping with. We were out of town and I was the only adult so when she was caught they called me to come and get her. I met with the security people and store manager. The item she took was under $20. It was their store policy not to call law inforcement if the item was of under $20, if everyone involved was cooperative and remorseful, and it was not a repeat situation. I personally talked with everyone involved and the young girl was very embarassed and ashamed, but even with it being a situation where she did it on purpose, the security and management handled it extremely well. They explained to her what could have happened, what would happen in the future if she continued this behavior, what some stores did with shoplifters, and that her name would now be in their records, etc, etc. The important point is that they did their best to let her know how serious this was without making her feel like she was a looser for life.

These can be life changing events and can stay with people, and in my opinion, how this kind of thing is handled is important at any age.

The people you delt with at Menards do not have half the integrity or humanity that you do. Be sad for them - you're the honorable, good man. I applaud you.

Oh no, I can't find spell check on this. Oh well.

Peace,
Bonnie
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#9 Consumer Comment

Menard's Ex-Employee... Aren't YOU Human???

AUTHOR: Csparks1 - (U.S.A.)

To the person who commented on this message above me... the 'ex-employee'...
Seriously, fella, haven't you ever made a mistake? First of all, if you've ever done flooring, you know you have to have measurements. It wouldn't be un-heard of to accidently leave your tape measure at home. I know I have been shopping before and accidently stuck something in my pocket... I had to answer my phone quickly, and ALMOST walked out with it. I was thankful I caught my mistake before I left the store. The point of that is, this guy WAS harrassed. I don't care what company you work for... if you have customers, TREAT THEM WELL! Let them share their stories at least. If they look like they are stealing from you, ask them about it. If they say 'oh man, I totally didn't know that was even there'... BELIEVE THEM! Aren't they the ones who keep you in buisness? As a retail company, you are NOTHING without your customers. At least give the guy a chance to tell his story to the cops. If I worked at that store, I would quit as soon as learning what was done to this guy. If I were the district manager, or above the weasel who locked this guy into a $100 fine for 'stealing', I would fire his butt, call up the man who was harrassed, and ask him to meet with me. Appoligize for how he was treated (Respect is ALWAYS #1) and ask him his story. You have to realize that this guy is just as human as you or I. We make mistakes. I know I do. What gives you respectable character is admitting your mistakes and following up with the 'right' actions. This poor fellow won't ever shop at a Menard's again, and I don't blame him, neither will I. This makes me SICK! Shame on you for even thinking that this is acceptable. No WAY can a buisness get away with this type of behavior. I will be passing this story on... Sorry Menard's... I'm a Home Depot employee... and the reason WE have stayed in buisness is because most of us know how to treat our customers. Also, there is an annon tip hotline you can go to and report harrassment like this, if it has happened at Home Depot. Our Management and CEO actually cares. If you're thinking of shopping at Menard's, think again. They may be a little less expensive, but they won't give you nearly the customer service and treatment they would almost anywhere else. Menard's, I hope you change this policy... it's things like this that will put you SOL Out of Buisness... and if these are the people that you allow to manage your stores, I hope you do go out.
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#10 UPDATE EX-employee responds

Dude. You left without paying.

AUTHOR: Blamegame - (U.S.A.)

No matter how small the item was - you still left the store without paying for it.
I am familiar with this - I had it happen to me.

All you can do is pay the fine (or the time) and move on. I know it seems silly, but you did leave the store without paying for something. That is why security is there, that is why the police are called.

They have heard all of the excuses - so yes, they do get a little rude - and no, they don't owe you any courtesies in this instance.
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#11 Consumer Comment

I sympathize with your situation

AUTHOR: Nathan - (U.S.A.)

I can certainly understand that you put a tape measure in your pocket and forgot about it.

My suggestion to anyone is never ever take anything into a store that they can claim that you shoplifted.

I won't touch nothing unless I am going to buy it. I have taken tape measures into stores. I engrave my name on it. Now how can someone engrave it before stealing it.

Never ever pay cash for gas etc at a gas station without a receipt. Debit card is better. Someones drives off and they take your plate number guess what. You have a problem. Debit card records can be subpeoned into court.

I peronally won't let someone bully me into admitting theft when I did not steal. I would goto jail and ask for a jury trial.

That is easily said. Fighting the system when someone is innocent keeps them on their toes. prosecution is cheap words doing it is another.

I actually cut down on shopping at menards. Your story is enough to stop shopping at Menards.

They did something similar to a farmer in Northern Wisconsin. He brought a couple of sample bolts in. They accused him of stealing. someone organized a boycott of menards and the farmers stopped shopping. He won in the end.
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