Morton Grove Menards store: Character and Behavior of Manager and Security store experience.
To all whoever often shop at Menards store.
I believe myself as a harassment victim of Menards local store located at 6301 Oakton St. Morton Grove, IL 60053. They're ripping me off $100.00 fine in the nastiest way by accusing me as a 2.49 measly dollars thief.
On Sunday, 10/22/06 my wife and I planned to replace over my 500sqf finished hardwood floor in my home, and we decided to shop at Menard store at Morton Grove IL. At the wood floor department while we were discussing sizes and type of wood I used a small tape measure that was taken from a shelve (still in wrap cover) for checking to make sure before making an special order which is could not return. After we decided to pick the type of wood floor we want but there we need to bring our installer back to the store to make sure what we need more beside that so we can make a purchase order in the same day.
In the way out, my wife she purchased some items that total is $40.66 on receipt. After we just walked out of the door couple feet, a young man stopped us and asking for receipt and asked me that what else in my jacket pocket I did not pay. I look down and realized the tape measure I borrowed to use inside the store still half way out from my pocket that I forgot to put back on the shelve. He told me to come back inside the store and put me into a small room with two cameras hanging on ceiling. At first, the young man asked my ID and told me I took that by incident caused I did not want to pay the cost 2.49 and that a lot of money (by his own words). I was shaken and tried to explain to him that just an accident because I had concentrated about changing my hardwood floor and other things need for my home so I just completely forgot to put the tape measure back. And as a homeowner, I have spent thousands, thousands dollars at this store purchasing material buildings, and most of them are special orders for every years for remodel my home. I asked him want to talk to his boss I AM THE BOSS HERE! he said. Again, I told him check on camera video while we were selecting wood floor product and talking to sale person in that department helping us to prove what I told him was the truth. He agreed, and left me behind the closed door. Ten minutes later, came back with a form on his hand and without mention anything about the video what I said to him before. He asked me for my social security number, and told me that I had to sign and pay 100.00 dollars fine because of stealling!!!!!!!!!!!.I asked him "Am I a thief?" He responded Yes, you are!" On the form convince me I am a thief of stealing tape measure value of 2.49 dollars. I refused to sign, and asked for store manager. He left and came back with a Menard white shirt uniform and told me this was a store Manager. The man came to the room with his hassle attitude, and without introduce himself who he is. He cut me off in less than two second while I tried to explain my situation to him. In his hatred, he raised his loud voice and pointed his finger to my face and said ' You pay, or police will come" I was confused and disappointed. I asked for police officer. He smiles, "Sure!" Not for long, a Morton Grove police officer came to the room. I don't know what story they told the police officer before came to the room. But, after explaining to the representative of the law what happened to me that I was just accidentally causing. And just like the man before. He did not mind to ask for details my story but quickly giving out order to me, with his hardly voice, he said You have to sign on the form and pay 100.00 dollars fine, or I am going take you to jail! I asked him what if I needed to go to a court to see the judge. And again, he said You pay them, or I'm taking you to jail and that is it". He asked me my work phone number and while I tried to find in my wallet. He asked me again with his impatience voice YOU HAVE MEMORY? I gave to him my company business card in my wallet after explain to him which I rarely use because I never miss at work. While we were talking, another police officer walked into the room. He walked back and forth, shook his head "tsk, tsk, tsk none stop!!!!!!!!!!!
My wife was standing outside security door and tried to stopped and explained to the young security but he kept repeating "Sorry lady, he is a thief, he's a thief. She asked customer service to see store manager; they said he was not in? (So who is the man came to the room talk to me?) Finally, I recognized I was hopeless to get help. They left me no choice. And the young man walked me to the cashier and charged my credit card 100.00 dollars fine. He also whispered to my ear that nobody will know I am a thief Oh, no, no I need to let people know my situation, and the way your store treated us I said to him. And we did, outside while he charged 100.00 dollars fine on my bank card (the same card I spend thousands and thousand dollars to your store for my home improvement every year if you check on your record) we loudly told all customers what happened to us, and bewared the way the store treating their customers. The young security walked us out the door yelled to us HAVE A NICE DAY AND DON'T STEAL AGAIN" before he disappeared back inside. We were wondering is only the Judge having the right to judge people at the court. Why this young guy just keeps calling me thief? And why the store was harassing us so nasty???
We, ourselves made the wrong place spending our money by going to Menard the store head by a hassle store manager. And we made a wrong choice spending money at Menards store year after year that took us more than 5 miles trip from home instead of going to Home Depot, or Lowe's stores next couple block from where we live?
After all this, we were driving home tired, and confused. Our brains were stiff and our hearts were hurt and bleeding. Something was stealing from in our soul - the self respect- The self respect that was educated from family and school since we were born. The word " STEALS from the young kid (almost of half of my son's age) called me that was hurting more than thousands bullets shot me. I am 48 years old, and a home owner. I work at my company as a professional technician. My wife is an office manager administrative at her work. We are satisfied with our life. At schools in both of countries Vietnam and US we had graduated in honor rolls. At work, we have worked hard to build up our life. Furthermore, we also try to help family, friend, and coworkers. We're treat people respectfully and lovely. And we deserve earning the respect and loving from our relatives, co-workers as well as people around us. We are really always proud with our family and friends with what we deserve.
We keep trying to analyze what happening to us. Why things happened so ridiculous? Why we were harassed and insulted so badly by the store manager, a young security guy, and the Morton Grove police officers. They all treated us like a criminal for just 2.49 measly dollars in my accidentally? We wonder where our civil human right is. And where is the law?
Again, on Friday, 10/27/06 I made a call to the store like to talk to the store manger because I did not believed the man I already talked to the day I was harassed by him before for whom he is. On the phone, the man introduced himself is name DAVE HARRINGTON store manager. He agreed to set up time and date and we going to meet to resolve the harassment issue, as I said to him. On Monday, 10/30/06 we back to the store. After checked at the service counter, they pointed their fingers to the man was stood 10 feet away from us. Said to us that Dave Harrington store manager, who is you want to see He is the one was harassing us that day! His dirty smiles threw into my face in that day still in my ears. His hatred attitude he gave us in that day still in my mind, and he has nothing change when I look at him this time! Dave Harrington, the one that using his job as a store manager taking out his own personal problems by take advances on people in his judging blindness, and insulting people in uneducated ways. He makes money for his store in dirty ways even in small amount in order make himself look good to his bosses by embarrassing and ballooning things nonsense up to anyone he thought he could get away with it. He also is manipulating the young security kid who works under his control by teaching him how to harassing people in nastiest ways with the cold heart and inhumanity just like himself. Both of them enjoy in their games. We did not want wasting our time again talk to him, the one who does not know what life is, yet. We left the store. We and our family relatives never shop to any Menards store in the country again.
Morton Grove itself, I will never drive through any road in that town. It scares me through the ways of their police officers treated me in the day my accident in the store caused they took my trust away from them! Their mark car is showing protect and serve, those words only means for their locally big businesses of their town.
We already e-mail to all our family members, co-workers, and my neighbors what happen to us. I even talk to my company vice president, my manager about my case. It is scaring people of Menards stores through my story. I am own an almost haft million dollars property, and more than $120.000 yearly household income. And came to Menards store for stealing?! That really unbearable thought!
However, I e-mail my complaints letter to Menards, Inc headquarter in Wisconsin. They responded "we don't handle security issues, sorry" I email again to ask who is I suppose need to talk to in their company for my case. No respond! I wonder why Menards avoid or hide their corporate leaders in the public? So, is that means they don't want to hear, and don't want to know anything happened to their customers causing by their employees? That is so dirty the ways of they do bussiness!