- Report: #1071711
Report - Rebuttal - Arbitrate
Complaint Review: Menards
Menards740 East Rand Road, Mt Propsect, IL Mt. Prospect, Illinois USA
Menards Accused me of Stealing because I paid cash and did not have a receipt Mt. Prospect Illinois
*Author of original report: Some good suggestions...
*Consumer Comment: Reasonable response, however...
*Consumer Comment: Your attitude is amazing...
*Author of original report: In response to Seeworthy...
*Consumer Comment: That's odd.
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I purchased a waterfall at Menards for $200 and paid cash. Later, we decided not to do this project; and I went to return the item to Menards. Unfortunately, I did not have a receipt. Since I paid cash and had no receipt, I was prepared to accept an in-store credit; and even possibly get a little less money back if the item had gone on sale recently. Unbelievably, when I went to the Customer Service desk, a manager came and told me "the circumstances were suspicious". He said that since I claim to have paid cash and had no receipt, he believed I had stolen the item. He confiscated the item and suggested that I leave the store.
I contacted the corporate Guest Services Dept at Menards and filed a complaint. They took my information and said I would get a call back the next day. I did not. A week later, I called them and was told they could find no record of my purchase so I would not be getting a refund. I was also told that the store would "hold my merchandise" until I could prove I purchased the item. Now, I am out $200, I have no merchandise, I have been accused of stealing...all because I paid cash and did not keep my receipt.
It is very scary that they can take such liberties with no consequences or accountability.
This report was posted on Ripoff Report on 07/31/2013 09:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Menards/Mt-Prospect-Illinois-60056/Menards-Accused-me-of-Stealing-because-I-paid-cash-and-did-not-have-a-receipt-Mt-Prospec-1071711. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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