Menard's Rebate Scam Scandal Ripoff, Bogus Return Policy mateson, Illinois

I've been a Menard's patron since I was in my 20's (been a few years now...). I've shopped Menards, Builders Square, Home Depot, and Lowes. Basically, they're all decent, but Menards won my business overall. I have a 5400 sq/ft home that I call my "Menard's house". It's almost 4 years old and doing just fine from footings to shingles. With the volume of purchase, I opened a contractor account and took advantage of every rebate possible.

Only one rebate needed extra attention. As it was for $400, I contacted the rebate division and they said they never received it. As instructed, I scanned and emailed them a copy of everything including the postmarked envelope (if you don't make copies, you're a dope). The online activity then indicating it was being processed and I received the rebate shortly there after. Other than that, the scores of rebates have gone just fine for me.

I lease mail boxes at my business and see quite a few of these post card rebates arrive for customers. I've often wondered how many of these cards are simply lost in the mail or perhaps stolen and forged, though I.D is required at the register. Even when filling out the rebate slip in those small character recognition squares, it's easy to imagine someone having their rebate sent to an incorrect address due to sloppy handwriting. 

These rebates, including the 11% promotions, are not simple cash. They're bounce back coupons intended on getting customers back into the store to spend more than the rebate credit. To scam consumers by not sending rebates and expecting them to simply not notice the transaction breach is lame-minded thinking, especially when daftly ignoring other possibilities for any perceived fault.

So if you prefer to shop at a different location, that's great. It's the capitalistic way. (Just my opinion, but I've dealt with enough contractors to know when to expect shoddy work just by the way they talk.) By that same means of commerce, and by this OP's very logic, I would seriously consider avoiding S&C due to irrational and antagonistic behavior which will be reflected into their quality of labor. After all, the composer of this complaint clearly admits repeated shopping of what he feels is poor quality materials and then presumably installing them on the customers properties. S&C only claims to discontinue that conduct after having a rather juvenile tantrum about a rebate not showing up in the mail. If S&C isn't logically inclined enough to correct a silly rebate issue, how could they possibly have the ingenuity to resolve unique and diversified challenges of home/commercial construction??

Nope, I am neither a Menard's employee nor does my daddy own the corporation. Too bad though, as I'd probably get more than a crummy 11% discount otherwise.