- Report: #550018
Report - Rebuttal - Arbitrate
Complaint Review: Menehune Water
Menehune Water99-1205 Halawa Valley St. Aiea, Hawaii United States of America
Menehune Water Rip-off, Refused to refund bottle deposit, poor customer service, Dishonest Aiea, Hawaii
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Unfortunately, the same rep did not talk to her supervisor nor did she document our conversation. Her last documentation of our conversation was in late June and so all my subsequent calls in July and Aug were not documented in their system. Thus, I was hit with a balance of $6 instead of a refund of $39. I went back to Hawaii and saw my invoice and called the company to straighten it out. I was told that I will not be getting a refund because I didnt pay them my June invoice. I explained to them that I was told by the customer rep not to pay since we calculated over the phone that the company owes me money after picking up the empties. That was when I was told that supervisor did not know about this so it does not count. I was also told that they had written off the $6. What? Am I supposed to be thankful that I was ripped off of my refund???
I would NOT recommend this company to any of my friends in Hawaii. In fact, I mention this incident to my friends in Hawaii whenever I have the opportunity.
This report was posted on Ripoff Report on 01/05/2010 11:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Menehune-Water/Aiea-Hawaii-96701/Menehune-Water-Rip-off-Refused-to-refund-bottle-deposit-poor-customer-service-Dishone-550018. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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