• Report: #248728

Complaint Review: Mepco Ins Co

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  • Submitted: Tue, May 15, 2007
  • Updated: Wed, May 16, 2007

  • Reported By:Kenmore New York
Mepco Ins Co
174 North Michigan Chicago, Illinois U.S.A.

Mepco Ins Co-Continental Warranty Ignore phone calls involving refund Chicago Illinois

*UPDATE Employee: I can help...

*Consumer Comment: Assuming Mepco Ins had ALWAYS paid you per your warranty,

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On 8/25/05 I entered in a contract for an extended car warranty. I paid 143.00 down payment and was paying 75.00 a month. This warranty was 1500.00 and I paid it off in it's entirety. This company has not paid anything for car repairs and Ford Motor said my last repair they never saw any warrnty company not pay. As it was this was only the second time that i tried to use warranty. I filled out a refund report on Feb 20th of this year and have not heard from them. I call continuously e-mail and n ever get a respoonse from them. They take your money and do nothing for it. Help

Kenmore, New York

This report was posted on Ripoff Report on 05/15/2007 07:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Mepco-Ins-Co/Chicago-Illinois-606011-8/Mepco-Ins-Co-Continental-Warranty-Ignore-phone-calls-involving-refund-Chicago-Illinois-248728. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

I can help...

AUTHOR: Benjamin - (U.S.A.)

Call (888) 244-0925 x2630 and ask for Kenny Hilton-- he'll help you out.

BTW-- what phone number have you been dialing? What email address have you been sending to? The customer service department is different than the sales floor. AND, keep in mind, the plan is not written by Continental Warranty, it's written by an insurance company. That insurance company is responsible for the claim.

When you buy a Sony TV from Bestbuy and it malfunctions, you don't get mad at BB, you get mad at Sony. This is no different. Call Kenny with the name of your plan and I'm sure he'll take care of you.
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#2 Consumer Comment

Assuming Mepco Ins had ALWAYS paid you per your warranty,

AUTHOR: Thomas - (U.S.A.)

how much would you have collected now compared to the $1500 you had paid for that insurance? Include the effects of any deductables.

I know most people do not handle uncertainty at all well, but I must ask some questions....

*Question 1: Is the "feeling of security" you get from having an extended warranty really worth the money you paid for that security [warranty]?

*Question 2: Will you buy an extended warranty for your next car?

*Question 3: Why do you buy cars that "need" an extended warranty? [I know I won't.]

[Actually, does a "deductable" really make sense on an auto warranty? Can you opt to not fix the tranny if it should fail because of the deductable? A deductable should represent an optional charge in my mind: If you want to use the insurance benefit, you pay the deductable.]
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