- Report: #994159
Report - Rebuttal - Arbitrate
Complaint Review: Mercantila LLC
Mercantila LLCInternet United States of America
Mercantila LLC Zoostores.com Scammers who take your money on line via credit card then say they can't sell at purchased price and lie and promise refund but customer service says refunds take 10days and they can do nothing about , Internet
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So I waited another week and still no refund. When I called again, I asked to speak with supervisor who told me that customer service does not handle refunds and that it goes to account management in another state. I asked her to get them on the phone and she said that they don't have a phone number they correspond by emails exclusively and all she could do was send another requst for a refund. Refund didn't come until I submitted a claim to PayPal 5 weeks after first notice of cancellation, and they got my money back for me in about a week after that.
This report was posted on Ripoff Report on 01/09/2013 03:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mercantila-LLC/internet/Mercantila-LLC-Zoostorescom-Scammers-who-take-your-money-on-line-via-credit-card-then-say-994159. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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