- Report: #720516
Report - Rebuttal - Arbitrate
Complaint Review: Mercedes-Benz of Naples
Mercedes-Benz of Naples501 Airport Rd. S. Naples, Florida United States of America
Mercedes-Benz of Naples Certified Pre-Owned doesn't mean squat! Don't buy! Naples, Florida
*General Comment: "superior customer service" - I didn't see or experience it after the vehicle was sold.
*UPDATE Employee: Mercedes-Benz Of Naples Customer Service
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When I finally did take it in for service (3 months later), the first visit to service consisted of adjusting the seat cables and that did not resolve the issue. The second visit they replaced the cable (part that they had to order and that was covered under warranty) however that did not resolve the issue. The third visit, they replaced the other cable (again, had to order the part and that was under warranty), but that still did not resolve the issue. Then I was told that in order to fix it that they would have to replace the seatback and was informed that that would be covered under warranty, again they had to order the part. The fourth visit after I had dropped off the car, later that day I get a call in which they informed me that MBUSA rejected the warranty claim so in order to fix the issue, I would have to pay for the repair and that Mercedes-Benz of Naples was not going to assist with any of the repair costs. What?????
You would think that purchasing a "certified" pre-owned vehicle actually meant something... nope. I thought there were standards to follow in the certification process... I guess not.
As the dealership that certified and sold me the vehicle, you would think that they would stand behind their certification and product and take ownership of the issue and cover the repair costs, but as I found out they don't care about the customer, it's all about making money.
I will never purchase a vehicle from them again!
This report was posted on Ripoff Report on 04/21/2011 03:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mercedes-Benz-of-Naples/Naples-Florida-34104/Mercedes-Benz-of-Naples-Certified-Pre-Owned-doesnt-mean-squat-Dont-buy-Naples-Florid-720516. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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