- Report: #538547
Report - Rebuttal - Arbitrate
Complaint Review: Merchandise Direct Real Lash
Merchandise Direct Real Lash300 Returns Road Wallingford, Connecticut United States of America
Merchandise Direct Real Lash MD has been billing me Wallingford, Connecticut
I have been trying for many months now to contact 'someone' (can't figure out whom to get a hold of, nor have they given out a good phone no. to contact them) in ref. to 'Real Lash' Lash Lengthening. I do not remember ordering from these people - I received an email one day (12/08) congratulating on my order. The only phone no. I can find is from my on-line bank account - 1-866-518-6167. I have called this number many, many, many times and get the same response: it will ring approx. 1-1/2 times, then go to a recording: "all circuits are busy at this time". Does not matter what time of day (or night) I call it - it's always the same.
On 12/2008, received an email for Real Lash 30 day free trial period.
This is copied out of the email:
|962D30||Real Lash - 30 day free trial just pay p&h ($29.95 Billed in 30 Days)||1||$29.95||$37.90|
|96C||Real Lash - Enrollment - 60 day supply. 29.95 / month - bill & ship in 60 days||1||$29.95||$37.90|
I replied back to the email asking what it was about - email was returned 'undeliverable'
Meanwhile, my CC was billed, so I tried to send another email requesting information, that I had not received any items, yet was billed. Lo and behold, I received a shipment (email did not come back 'undeliverable') Appears they somehow received that email! (same email address) (the following is from my bank account)
The only information that I have is the return address from the envelope that I receive the Real Lash in: MERCHANDISE DIRECT, 300 RETURNS ROAD, WALLINGFORD, CT, 06493
I'm hoping someone can give some insight or experience with the same. Help. This is obviously a scam. They leave no way to contact them to stop the 'trial'.
This report was posted on Ripoff Report on 12/13/2009 05:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Merchandise-Direct-Real-Lash/Wallingford-Connecticut-06493/Merchandise-Direct-Real-Lash-MD-has-been-billing-me-Wallingford-Connecticut-538547. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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