- Report: #440441
Report - Rebuttal - Arbitrate
Complaint Review: Merchandise Direct
Merchandise Direct400 Fulfillment Circle Wallingford, Connecticut U.S.A.
Merchandise Direct Buxton bags are NO bargain!! Wallingford Connecticut
*Consumer Comment: YOUR FAULT FOR BUYING AS SEEN ON TV OVERPRICED CRAP
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As soon as I received the order confirmation in my inbox, I replied to what turned out to be a "bad" email adress. Then I proceeded to call Merchandise Direct and was told that I needed to wait 24 hours for the order to post and to call back the next day. I called back on Tuesday, March 17, and was told the same thing: the order hadn't been "received" yet, and to call back the next day. However, when I called back on Wednesday, March 18, I was informed that I couldn't cancel the order because it had been shipped! I didn't authorize this order in any way, shape, or form!
I was furious and asked to speak with a supervisor. I explained the situation to his supervisor, who told me she couldn't cancel the order, couldn't reverse the charge to my debit card, and that I would have to return the bags in order to get a refund. Also, she told me I WOULD receive the ENTIRE $96.54 back, including the exorbitant fee of $41.64 for shipping and handling. Even with "express" shipping, the bags were delivered two weeks later. RIP OFF!!
As the bags were delivered USPS, I am refusing delivery in the "hopes" that I will receive a complete refund as I was told.
At this point I am livid and totally disgusted with this company's fraudulent business practices. I have submitted written complaints to the Consumer Protection Divisions of both the State of VT and CT. Hopefully someone will investigate and either make this company change its practices or shut them down.
Hanover, New Hampshire
This report was posted on Ripoff Report on 04/03/2009 06:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/Merchandise-Direct/Wallingford-Connecticut-06494/Merchandise-Direct-Buxton-bags-are-NO-bargain-Wallingford-Connecticut-440441. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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