DO Not Do Business with Merchant Cash & Capital
DO NOT DO BUSINESS with Merchant Cash and Capitol
Complaint Rating: Our agreement was that I would pay back a $1300 loan by, 20% retention of all Credit card transactions until $1800 was paid and the loan was satisfied.
Merchant Cash and Capitol was to send me a credit card machine to process my credit card transactions through so, i could pay them back. they sent me a machine that could not be figured out how to process transactions through. Not even their technical support could help me.
They told me they would send me another machine when they received the old one back. They never sent the machine, they hired an attorney and put a lien on my account.
I am more than happy to pay them back but, they have not even given me a chance. Our agreement was they would receive @)% of all my Credit Card transactions but, I can't do that until they send me a terminal so, I can start processing cards. It's a simple solution. Send me a Machine?!
It is a Credit card Processing Company and they give loans for future Credit card transactions but, they fail to make that possible. They do not stand behind their word. They told me a credit card machine would be overnighted to me. (I'm sure they have more than they can count sitting in the back room?!
I call to request they send the machine they promised to send & Instead I was called a F*CKING RETARD by RORY CRAWFORD and he hung up on me & started a LAWSUIT & he's including his attorney fees in the balance I owe which I was never given the chance to pay back. That is all I am asking, to be ABLE to pay them back. They want to sue me rather than send a simple credit card terminal so I can pay them back?!
I don't understand this? It takes so much energy and Contention?!
It takes 5 minutes to be true to your word and call the shipping guys to drop a label on a pound box?!
Obviously you have no intentions of doing the honorable thing and being
true to your word that you were sending me a new terminal so, I could
fulfill my end of the bargain of processing Credit Cards through your
terminal. I am more than happy to process Credit Cards and repay you as
our agreement was decided. You simply need to send me a Credit card
terminal that works. I am sure you have plenty on hand, it would take
all of 5 minutes to put a shipping label and send it to me so, I can
start processing cards through it.
Simple and easy. It takes a lot more sense and less energy than
screaming at me and calling me a"F*cking Retard" and hanging up on me.
You Not very professional Rory. Hiring an attorney is unnecassary as
you have not given me the ability to pay you back through 20% retention
of all my Credit Cards processed through you. It simply takes a working
Credit card terminal to fulfill the repayment of this loan.
That is all I am asking, please send me the terminal you said you were
sending out to me upon return of the obsolete one you sent me. It took
technical support several times to Batch out the report & we could
not figure out how to process a transaction on it.
Just simply put a Machine on the truck as you said you would so, I can
repay you as we originally agreed, which I am more than happy to do.
This can be resolved with out the "F" word and calling me RETARD.
Once, again I am waiting for a Credit Card Terminal so, we can complete
our agreement but, I can not start to pay you back without a terminal
to process Credit Cards on through your company.
From: Rory Crawford
Subject: MERCHANT CASH AND CAPITAL FINAL DEMAND FOR PAYMENT
Date: Thursday, July 1, 2010, 10:20 AM
Kimberly A working credit card terminal was sent to you. It was
confirmed to work before being sent to you and again after it was
returned by you. The terminal clearly worked while in your possession
as MCC requires that a few transactions be processed before funding.
Processing by you through the terminal that was sent to you was
confirmed before funding. At no time before being funded did you
mention in writing to anyone at MCC including myself that the terminal
was not working.
When you were asked why no credit card transactions were being run
after having received the funding you explained that the reason was
because the terminal was archaic. MCC has attempted to provide you
with a terminal at no cost to you for the purpose of repaying the
advance. You have refused to use said terminal. It being archaic is a
subjective term and in no way an acceptable reason to not use a machine
especially after having demonstrated an ability to use the machine to
receive the funding.
As part of the advance you agreed to solely use the credit card
processing services of EVO Merchant Service. Your continued use of
Global Payments constitutes breach under the merchant agreement. As a
result MCC has elected to enforce its right per the merchant agreement
to place any and all processing accounts on hold. This account and
any other account you are found to be using will remain on hold until
such time as the cash advance has been repaid in full.
At this point there are two options that are acceptable to MCC.
Firstly, you can purchase a terminal that is compatible with EVO
Merchant Services and resume processing with EVO in order to repay the
advance. The funds on hold with Global will remain on hold until such
time as the account is paid off or you elect to direct Global to
release 100% of the funds being held to MCC to be put towards repaying
the advance. Secondly you can payoff the account in full.
Your current cash advance balance is $1, 885. As a result of your
stop payments to the seven (7) ACHs MCC debited from your account as
part of the remedies made available to MCC in the event of your breach,
an additional $245 is owed ($35 per reject x 7 = $245.) Lastly,
reasonable attorneys fees of $471.25 have been added to your account as
a result of MCC needing to engage an attorney in order to place your
processing account on hold as a result of your breach of the merchant
agreement. If you wish to payoff, the amount that MCC will accept in
order to consider the account paid in full, release the UCC1 lien
against the business, release the hold with Global, and discontinue the
legal action against you is $2, 601.25
Please let me know how you plan to resolve this issue.