- Report: #457655
Complaint Review: Merchant Lynx Services
| Merchant Lynx Services 328 Highland Drive West
Lakeland, Florida U.S.A. |
|
Merchant Lynx Services Ripped my Company off Lakeland Florida
*UPDATE EX-employee responds: Find another company
*General Comment: Merchant Linx Scammers
*REBUTTAL Owner of company: Beware with Merchant Lynx Services
*UPDATE Employee: Info to help
*UPDATE Employee: Info to help
*UPDATE Employee: Info to help
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This report was posted on Ripoff Report on 06/02/2009 09:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Merchant-Lynx-Services/Lakeland-Florida-33813/Merchant-Lynx-Services-Ripped-my-Company-off-Lakeland-Florida-457655. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE EX-employee responds
Find another company
AUTHOR: Former Sales Manager - ()
SUBMITTED: Saturday, March 16, 2013
Find a company that will offer you interchange plus. This is the best route for a merchant to go. This will lower your fees, try not to go higher than interchange and 40 basis points with 10 cents a transaction. Then tell Merchant Lynx nothing, have the other company to REPROGRAM your terminals.
NOTE, VERY IMPORTANT, make sure you savings with the new company will cover the monthly minimum (generally $25 a Month and statement fee which is generally $10) So if they are saving you $35 a month per line it is wise to switch even if the savings is eaten up to where you break even. merchant Lynx is KNOWN to raise their rates frequently.
Hope this helps
#2 General Comment
Merchant Linx Scammers
AUTHOR: MerchantLynxSUX - (United States of America)
SUBMITTED: Tuesday, November 13, 2012
ALways GOOGLE SEARCH TOP PROCESSORS.... Get lists of the highest rated ones.. MERCHANT LINX is the TOILET SCUM OF THE EARTH... I am now with Heartland Payment Systems.. they are 100% more honest and trustworthy then Merchant Lynx.. Merchant Lynx customer service.. is ghetto.
#3 REBUTTAL Owner of company
Beware with Merchant Lynx Services
AUTHOR: HDB - (United States of America)
SUBMITTED: Thursday, November 01, 2012
Despite of mentioning the base rates, this particular sales rep did not mentions about the hidden fees that should have make you think twice before you sign the contract(s). On Oct. 4 2012, they charge me 2 times for the amounts of $99.00, and $10.00. When I called them, they said that the charges were for 2 applications fee (for 2 lines). Again, I don't recall that the sales rep mentioned it to me, but it was written in fine prints in the contract(s). Later, on Oct. 15 2012, they charged me again with $102.70.
At this point, I already had a bad feeling about this company. I called the company back and they said that the charge was for the fee of leasing of the machine. This time, this sales rep really 'got' me and 'nail' me down with all of the charges! I tried to call the sales rep again to ask for the explanations about this matter, but as always, the sales rep never call me back. Do not be surprised that once you signed the contract(s), you will never be able to reach your sales rep. I tried to call up to 3-4 times a day, leaved messages and still until today, I never get the call back from the sales rep.
On Oct. 29 2012, the Merchant Lynx Services charged me again with 2 charges for the amount of $159.00, Amazing! My business is about two months old, as for now, I try to do whatever to survive and support my wife and 2 kids...I thought by having a credit card service in my business will help to generate me business, but this not what I expected from the Merchant Lynx services! Within 1 month, they have already charged me for $620.68 and yet my sales from the credit card service was only for the amount of $446.30. I have never got any statements from this company...all I know about the extraordinary charges from this company is from my bank statement.
During the visit, the sales rep promised to give you gift cards for your business and as for today, I have never got that gift cards! I decide to call the office and try to talk to whoever can help me with this matter. And guess what? I have been transfer up to 8 times before I can talk to the right person. I told them about the situation that I am really not happy with their services and want to close the account. They said that I have to pay $495.00/line (I have 2 lines, credit/debit) and 48 months worth for the lease of the machine (close to $2,000)
Wow.....now, they are really nail me down! I really need help to get out from this mess, I was to naif and believed easily for whatever the sales rep told and promised me. English is my second language, I think they really took advantage and did me wrong. This experience will be my first and last time that I ever want to do business with them again. When I did my research online about this company, I was so shock and could not believe that I am not the only one who got victimized by this company. I think what they did was wrong and unproffessional. Please be carefull, read every single of the 'fine' prints in the contract(s) and do not be another victim of the Merchant Lynx Services!

