Report: #971561

Complaint Review: Merchant Services Direct

Submitted: Mon, November 19, 2012
Updated: Wed, January 16, 2013

Reported By: A.M. — Pasadena California United States of America

Merchant Services Direct

621 N. Argon Rd Suite 100 Spokane Valley, WA 99212 Pasadena, California United States of America

Phone: 877-928-0305
Web: http://www.msdmerchants.com/
Category: Credit Card Processing (ACH) Companies

Merchant Services Direct Bait and Switch, Fraudulant Contracts, Fake Employee Names Pasadena, California

*UPDATE Employee: MSD Response 1/16/13

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0Author 1Consumer 0Employee/Owner

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This company uses bait and switch tactics. I signed up for a no-contract, month to month merchat service. They sent me the wrong equipment, which was late. After contacting the company and letting them know I don't need their lame services, they responded with "you are on a 3 year contract". I said no way I'm not. Where's the guy who signed me up? "He no longer works here.".

They basically try to force you in a contract by lying to you. Contact your district attornys office and file a report. You can also go to your bank and stop any transactions from Merchant Services Direct.

This report was posted on Ripoff Report on 11/19/2012 06:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Merchant-Services-Direct/Pasadena-California-91107/Merchant-Services-Direct-Bait-and-Switch-Fraudulant-Contracts-Fake-Employee-Names-Pasad-971561. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

MSD Response 1/16/13

AUTHOR: Julia - (United States of America)

SUBMITTED: Wednesday, January 16, 2013

We can assure whoever is reading that MSD has not and will never use fake employee names, and we take any accusations of fraud seriously. In order for someone to open an account with us, they must sign and initial in numerous places on the applications, depending on the type of application. This is done to ensure the customer understands the terms and conditions of their contracts. As this merchant did not provide any personal information, or the name of the independent sales representative they met with, we have no way to verify their claims. We feel this merchant has not acted in good faith by making serious legal allegations about our company, but will not provide any sort of proof of their claims, or that they ever opened a credit card processing account with our company.