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  • Report: #700120

Complaint Review: Merchant Services Inc.

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  • Submitted: Fri, February 25, 2011
  • Updated: Sat, March 26, 2011

  • Reported By: SFV California — SFVMSI California United States of America
Merchant Services Inc.
890 Mountainave Floor 2 New Providence, New Jersey United States of America

Merchant Services Inc. Charge Anywhere, North American Bancard, First National Bank of Omaha Stolen Transactions, Forgery, Misrepresentation, Lies, Fraud, Damaged my Credit, Damaged my Company's Reputation New Providence, New Jersey

*Author of original report: North American Bancard not involved

*UPDATE Employee: NAB response

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MSI Has stolen in excess of $2500 dollars from my company and my customers. The reason, they say is because I keyed in a transaction because my customer lives in another city. The ability to take payments over the phone is very important to the daily on-goings of my business. I was shocked when they told me this is a swipe only acct. I responded by telling them I would never have signed up with them if that were the case.

I then asked what I needed to do to cancel my acct and their response was If you cancel they can hold the money for this transaction for 180 days min. I then said ok how do I set up this acct to be able to process the way I need to process?" No Answer! I was then told because I considered closing my acct they were going to hold this money for 30 days. I waited the 30 days and when I called on the 30th day they said since I havent processed anymore transactions they would not release the money.

Upon further investigation I have found that I did not sign a contract with MSI, but rather North American Bancard. Additionally the one MSI document that has my signature is an obvious FORGERY!! Now when I try to contact them they claim to be Chase, and cannot find my merchant # in the system. I'm taking these guys down!! My Uncle is an accomplished criminal defense attorney, and my grandfather is a judge! And I will not stop until they are finished. 
An additional 30 days has passed and I am unable to obtain any documentation from them about the money they are "HOLDING".

Yep same story as evryone else here!! Lets fry these Crooks!!

This report was posted on Ripoff Report on 02/25/2011 09:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Merchant-Services-Inc/New-Providence-New-Jersey-07974/Merchant-Services-Inc-Charge-Anywhere-North-American-Bancard-First-National-Bank-of-Oma-700120. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

North American Bancard not involved

AUTHOR: SFV California - (United States of America)

Thank you Ms Paull for your prompt and curteous response! Let the record show North American Bancard was not involved in this scam. It would appear that your company is also a victim here since it was your paperwork these guys are/were hiding behind.

    To date I can not contact a single person at MSI. When I give them my merchant number they send me directly to a machine. So where's Dan in risk management? Why won't Josephine answer her phone anymore? This is a clear case of wire fraud! I have not recieved my $2000 and they continue to debit my account. When I tried to close my account they simply stated they were going to take the money anyway to fulfill the contract they forged! This conversation took place long before my first post. MSI crooked credit card processing.
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#2 UPDATE Employee

NAB response

AUTHOR: North American Bancard - (U.S.A.)

Dear Merchant,

We're sorry to hear you've been having an issue with your credit card
processing services.
As we cannot advise in regards to any issues you're having with the company you refer
to as MSI, we at North American Bancard would like to offer assistance with any issue
pertaining our involvement in your business. While it seems as though
your situation is based in our Merchant Awareness department, I would
like you offer you a liaison to help you find out any further
information if needed. Please contact our senior agent Scott in
customer service at (800) 226-2273 extension 1256 directly for
assistance. Once we identify your business name and merchant number we
will be able to help more specifically.

Thank you,

Rebecca Paull
Research Manager
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