• Report: #409858

Complaint Review: Merchants Tire And Auto Centers

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  • Submitted: Thu, January 08, 2009
  • Updated: Sun, May 03, 2009

  • Reported By:Woodbridge Virginia
Merchants Tire And Auto Centers
12741 Harbor Dr Nationwide U.S.A.

Merchants Tire And Auto Centers Unauthorized work Lake Ridge Virginia

*Author of original report: Merchants Tire And Auto Centers Unauthorized work Lake Ridge Virginia

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On December 28, 2008 I took my car to Merchants Tire and Auto Centers for an oil change. While my car was being serviced a technician named Chris attempted to take a dent out of my bumper. I did not authorize the bumper repair work.

I left Merchants and went shopping and noticed that my bumper no longer had one dent. It now has three dents. I immediately went back to Merchants and they tried to deny that anyone attempted to repair my bumper. I had taken a photo on my cell phone and showed it to him. The service manager Dean Mirza stated that he saw the large dent in my bumper. I asked if Merchants was authorized to do body work. He stated no.

Dean stated that he did not know why I was mad about the bumper repair work. He stated that Chris was just trying to do me a favor. He called the store manager the next day and he made the same statement to me. I
called the corporate office and spoke to Briana Price. She advised me that she would forward the complaint to the area manager.

I sent a faxed estimate to Brianna on January 7, 2008. On January 8, 2008 I spoke with Mark Simon. He immediately started to verbally attack me. He stated that he could not believe that I wanted Merchants to replace my bumper. He hung up on me.

I have written a letter to Orland Wolford the CEO of Tire Kingdom. I do not trust Merchants. The case will probably go to court. I feel that Merchants is trying to take advantage of me because I am a woman. I can not believe that Merchants employ people with such horrible attitudes. I DO NOT TRUST MERCHANTS TO WORK ON MY VEHICLE EVER AGAIN. What would they do if they found a problem with my engine? Would they try and fix the problem and keep that a secret?

Carla
Woodbridge, Virginia
U.S.A.

This report was posted on Ripoff Report on 01/08/2009 08:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Merchants-Tire-And-Auto-Centers/nationwide/Merchants-Tire-And-Auto-Centers-Unauthorized-work-Lake-Ridge-Virginia-409858. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Merchants Tire And Auto Centers Unauthorized work Lake Ridge Virginia

AUTHOR: Carla - (U.S.A.)

I settle with Merchants for $871.00. This happens because I refuse to be a victim. I filed a civil case in smalls claim court after the corporate office continued to give me the run around. I issued a subpoena for the name of their insurance company. I would have filed a case against the insurance company if I needed to take further action. My advice to anyone doing business with Merchants Tire and Auto Centers is DON'T!
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