- Report: #453692
Report - Rebuttal - Arbitrate
Complaint Review: Merchant's Tire And Auto
Merchant's Tire And Auto1321 Long St. Charlottesville, Virginia U.S.A.
Merchant's Tire And Auto BEWARE! Will overcharge and lie in recommendations Charlottesville Virginia
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Less than a month later, my car starts shifting improperly (over-revving then making a loud pop then shifting). I take it back in and they say "bad news and good news, bad news is your transmission is shot and its an expensive repair, the good news is they fixed the issues and the new transmissions are better, it'll be $3400 to repair it." Well I bought the car with an extended warranty that covered the transmission, they tried to convince me not to use the warranty because I would "get a better part through them".
After 2 weeks of my car sitting at their shop it turns out they never told the warranty company to send the part. I had to do that, it took another 4 days for it to get there and when it finally did it was quote "the wrong part and its broken". I filed a complaint with Merchants Corporate, so the store manager finds out, calls me and tells me he's done working on the car, I'm putting it back together and sitting it outside you can come pick it up.
I get it towed over to the dealer where I bought it from and it turns out that the hoses connecting to the transmission (the ones you would take off during a fluid flush at 90,000 miles) aren't connected properly and the car is 6 quarts low on transmission fluid. The dealer connected the lines correctly, replaced the fluid and now it drives fine!!!!!!!!! Be very wary of dealing with Merchants, they are either incompetent or devious or perhaps both, but one thing is for sure, they are expensive.
This report was posted on Ripoff Report on 05/20/2009 11:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/Merchants-Tire-And-Auto/Charlottesville-Virginia-22911/Merchants-Tire-And-Auto-BEWARE-Will-overcharge-and-lie-in-recommendations-Charlottesvill-453692. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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