- Report: #79835
Report - Rebuttal - Arbitrate
Complaint Review: Merchant's Tire And Auto
Merchant's Tire And Autowww.tirekingdom.com Manassas, Virginia U.S.A.
Merchant's Tire And Auto ripoff, false advertising Manassas Virginia
*Consumer Comment: A letter from the employee
*UPDATE Employee: im the employ see hear it from my point of view
*Consumer Comment: ALL OF YOU ARE GETTING RIPPED OFF
*REBUTTAL Individual responds: True Statements on Rediculus Fees
*UPDATE EX-employee responds: Merchants - fair or not?
*Consumer Comment: The oil change is not the problem
*Consumer Suggestion: Advertising Can Be Confusing
*Author of original report: Rebuttal to the rebuttal ..Great customer relations, genius.
*Consumer Comment: Your information is completely WRONG!
Tire Kingdom bought them out, and their price went to $29.99 for the cheapest oil change. Fair enough, I could have just walked, but I needed an oil change one last time as there was no where else to go at the time.
When I got the bill, it was $36 and change. They had added oil disposal fees, shop fees, and taxes upon that. Imagine, $36 for an oil change when it was $20 a couple weeks before.
The problem here is that the other fees are not advertised, and these are normal operating costs for any business and should not be passed to consumers. Do you pay $1 at McDonalds for new grease for the fries? Do you pay a paper-cut hazard fee to the employees at the IRS? No, and you shouldn't pay disposal and shop fees, especially when the are not advertised.
The moral of the story is Do Not Go to Merchant's Tire and Auto or Tire Kingdom until they charge fairly.
This report was posted on Ripoff Report on 02/10/2004 05:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/Merchants-Tire-And-Auto/Manassas-Virginia-20109/Merchants-Tire-And-Auto-ripoff-false-advertising-Manassas-Virginia-79835. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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