• Report: #557453

Complaint Review: Merchant's Tire & Auto Center

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Wed, January 20, 2010
  • Updated: Wed, January 20, 2010

  • Reported By: WRONGED954 — BALTIMORE Maryland United States of America
Merchant's Tire & Auto Center
7713 Harford Road, baltimore, Maryland United States of America

Merchant's Tire & Auto Center NTB Damaged my vehicle and denied responsibility. baltimore, Maryland

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

On December 20, 2009 I regrettably took my vehicle to Merchant's tire at 7713 Harford Rd.
to have two tires installed. The technician damaged my vehicle by breaking a wheel stud.
This individual immediatly took responsibility for it by promising to replace it at a
date. By the time I left the location this individual reneged on the offer, and stated
that it wasn't his fault. I contacted the incompetent service manager who of course backed
his high school drop out technician on his decision. I then contacted the so called
complaint center, which was useless because they claimed someone would be in contact with
 me in reference to my complaint. After hearing nothing for two weeks I spoke with the general
managerJonathon C. Luther who agreed to fix the damage and we set up an appointment for the following day.
After hanging up with this Luther character no later than ten seconds he calls back and stated " well on
second thought i don't feel we are liable" and advised me that i may keep my appointment, but will have to
pay them for the repairs of the damage caused by them.



    I then recontacted the complaint center and asked for the district manager. The district manager did
contact me and of course true to form of the company's lack of professionalism and intelligent forms of life I was denied
restitution once again. Of course I wasn't going to let it go, SO I then recontacted the complaint center to speak with
someone on The corporate level. It's been one month since I've heard anything. The repairs to the vehicle would cost around
50 dollars! It's just the principle! I advised them that I purchased the parts, and I just wanted the labor since after all they
damaged my vehicle! WHATEVER YOU DO DON'T EVEN GO THERE TO PUT AIR IN YOUR TIRE'S!


This report was posted on Ripoff Report on 01/20/2010 02:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Merchants-Tire-Auto-Center/baltimore-Maryland-21234/Merchants-Tire-Auto-Center-NTB-Damaged-my-vehicle-and-denied-responsibility-baltimore-557453. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Merchant's Tire & Auto Center

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory