• Report: #332094

Complaint Review: Merchants Tire

  • Submitted: Mon, May 12, 2008
  • Updated: Mon, May 12, 2008

  • Reported By:norfolk Virginia
Merchants Tire
Military Highway Norfolk, Virginia U.S.A.

Customer Service Rep Incredible Rip Off! Norfolk Virginia

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I took my '97 Jetta, professionally maintained by a VW and ASE Certified Master Tech into my nearby Merchants for a simple State Inspection.

2 1/2 hours later the CSR hands me an estimate for $973. He says my strut mounts are bad, and need replacing. After I pick my jaw up off from the floor, he offers me a Credit Card Application to ;pay for it.

I said "Fail it and give it back to me". $69.99 each for mounts, $24.99 for bearings, $179 each for Struts (which he agreed I didn't really need), 74.99 for an alignment (which isn't needed for just mount replacement), $178 for labor, plus whatever extra he could find.

I bought 2 mount/bearing assemblys from Auto Zone for under 100.00 (Monroe, LLT warranty). it took myself and a friend using a procedure from the Internet about 1 hour to replace both of them.

These people are just robbers without weapons. Stay away.

norfolk, Virginia

This report was posted on Ripoff Report on 05/12/2008 07:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/Merchants-Tire/Norfolk-Virginia-23505/Customer-Service-Rep-Incredible-Rip-Off-Norfolk-Virginia-332094. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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