• Report: #843682

Complaint Review: Merchants tire and auto center

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  • Submitted: Thu, February 23, 2012
  • Updated: Thu, February 23, 2012

  • Reported By: planedoc42 — silver spring Maryland United States of America
Merchants tire and auto center
3223 automoble blvd silver spring, Maryland United States of America

Merchants tire and auto center Tire kingdom charged more than we discussed than disregarded my rights: terrible people to do business with silver spring, Maryland

*Consumer Comment: If paid by....

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I went to a Merchants tire and auto store and priced a Knock Sensor. I knew it was a knock sensor because i went to Midas before hand and got a engine diagnostic from them so i didn't need another diagnosis.

The extimaes i got was for a Knock sensor and installation and NOT a 105 dollar engine diagnosis because i didn't need one.  (All of this was done to get the best price comparison shopping and merchants gave me the best price)

When they started and without my knowledge they did a engine diagnosis which i asked them not to do since i already had one done by a professional business. THEY DID ONE ANYWAY and charged me the 105 dollars plus all the other estimated prices.

The store told me if i When i called to coMPLAIN I HAD TO CALL THE 8779083718 NUMBER but WHEN I DID NO ONE CALLED ME BACK.

I'm still trying to get my 105.00 dollars back...................

With all the other repair shops out there i would think Merchant might be nice to customers as there's better shops out there.

This report was posted on Ripoff Report on 02/23/2012 05:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Merchants-tire-and-auto-center/silver-spring-Maryland-20904/Merchants-tire-and-auto-center-Tire-kingdom-charged-more-than-we-discussed-than-disregarde-843682. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

If paid by....

AUTHOR: Righteous1 - (USA)

If paid by credit card , dispute with the company as a charge you did not agree to at time of service.
Unclear why you even paid at ALL if you clearly did not sign to have the diagnostics done. I would have only paid for the service "I" agreed to originally. They make 95% profit off there so called Computer generated testing anyways. The Machine cost then around 500 to 1 k and they already made hand over foot the first few suckers ( errm ummm I mean valuable and precious consumers) who did pay for that device....

If they would have put up a fuss....I would have found away to get it taken off the billing. They should be more worried about their reputation then a  few bucks....

Call or stop in to speak with their manager and see if they can't bring you back to a level of satisfaction. You do deserve to be treated and have your terms met. Good luck and thank you for sharing this to bring awareness from your experience.
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