- Report: #462358
Report - Rebuttal - Arbitrate
Complaint Review: Mercury Insurance Group - Mechanical Breakdown Division (Andrew)
Mercury Insurance Group - Mechanical Breakdown Division (Andrew)www.mercuryinsurance.com/mechanicalbc Oklahoma City, Oklahoma U.S.A.
Mercury Insurance Group - Mercury Insurance Mechanical Breakdown Department Andrew) Disturbing Customer Service Oklahoma City Oklahoma
*Consumer Comment: Mercury's bad name???
*Consumer Comment: Mercury Extended Warranties
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The repair facility gave me a call a couple of hours later and informed me that the job was done and that we could go ahead and pick up the vehicle. When I got to the shop, they said that I had to pay all the charges and will be refunded by the warranty company. I was skeptical from the get go and did not want to risk paying, and not getting my money back. Furthermore, on the repair notice I presented to the repair facility, the company indicates that they deal with the repair facility directly, and not through customer to the repair facility. In the company's contract info, they specify that the only cost that the customer is responsible for is the $50 deductible with any authorized repairs.
I then called the warranty company and informed them of the charges presented to me by the repair facility. They proceeded to ask me to request the repair facility to call them and request the payment from the warranty company (so much for the company dealing directly with the repair facility). The repair facility got in contact with them and the warranty co only remitted partial payment of the work order, stating that they will not cover the extra charges entailed in the work order to fix the oil pan. At the end I had to pay the $50 deductible and some extra charges that the co. did not cover, charges for work performed to fix the oil pan.
After I payed the extra amount, I then proceeded to contact the warranty co, to see if we had some kind of misunderstanding to what is covered and what is not. I then got on the phone with a guy named Andrew, who was very rude and made me feel like I was insured by a fake company. He indicated the company does not cover for shop charges incurred while fixing the oil pan, and also they will not cover for the oil that was changed. I then called the repair facility and asked them why they did an oil change when it was not approved by the company. The repair facility informed me that with Firestone's company policy, when changing out the oil pan, they cannot put back the oil that was there prior to draining. They informed me, for them to be able to work on the oil pan, they have to drain the oil. That is extra work entailed in fixing the oil pan that they declined to cover. When I tried to reason out with the company, informing them that I just did an oil change literally less than a week to this date the guy (Andrew) got so rude with me telling me he does not care, and stated that what was approved is all they are paying for, and anything else, I have to pick it up with the repair facility.( so much for feeling covered.) He then proceeded to put me on speaker phone where his co-workers inclusive were all just laughing on the phone. I then requested to speak to his supervisor and he put me on hold then hung up. This is one of the worst companies I have ever dealt with, they do not care about the customer, all the think about is getting your money and not keeping their part of the contract. It's very discouraging that they are a bad reflection to one of the best banks that my wife and I have ever dealt with(((REDACTED))) If you can, please be very careful when dealing with Mercury Insurance Group P.O Box 7828866 Oklahoma City, OK 73172 -8866. I would advise anyone that is looking to purchase their contract to run while they can. I would recommend (((REDACTED))) to anyone who is looking for a vehicle or home loan anytime, they put the customer first and establish a good relationship. Again, be very aware of the Mercury insurance group.
font color="red"> sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
This report was posted on Ripoff Report on 06/17/2009 04:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mercury-Insurance-Group-Mechanical-Breakdown-Division-Andrew/Oklahoma-City-Oklahoma-73172-8866/Mercury-Insurance-Group-Mercury-Insurance-Mechanical-Breakdown-Department-Andrew-Distur-462358. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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