• Report: #125472

Complaint Review: Mercy San Juan Hospital

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  • Submitted: Mon, January 03, 2005
  • Updated: Wed, August 20, 2008

  • Reported By:San Diego California
Mercy San Juan Hospital
6501 Coyle Avenue Carmichael, California U.S.A.
  • Phone: 916-537-5000
  • Web:
  • Category: Hospitals

Mercy San Juan Hospital ripoff Carmichael California

*UPDATE Employee: Employee of Catholic Healthcare West

*Author of original report: Privacy Act has nothing to do with it!

*Author of original report: None of your business who I am

*Consumer Comment: Medical records are frequently blacked out.

*Consumer Comment: Medical records are frequently blacked out.

*Consumer Comment: Medical records are frequently blacked out.

*Consumer Comment: Medical records are frequently blacked out.

*Consumer Comment: 1984 child brithing

*Consumer Comment: ITS TRUE.

*Consumer Comment: ITS TRUE.

*Consumer Comment: ITS TRUE.

*Consumer Comment: ITS TRUE.

*Consumer Comment: Nurse Quackley doesn't even mention the edited medical records in her odd rebuttal. What a quack!

*Consumer Comment: You must be a quack nurse not to see where the problem is. Do you edit your medical reports?

*Consumer Suggestion: One Last Time I'll Try to Get Through You

*Consumer Comment: The only slander here was Dr. Marshall's foul mouth. What an inept quack.

*Consumer Suggestion: Here We Go Again

*Consumer Comment: No, Dr. Marshall is a quack. Mercy San Juan Hospital is full of quacks like him.

*Consumer Comment: seems more a complaint about the doctor than the hospital

*Consumer Suggestion: You Don't Know What the Hell You're Talking About

*Consumer Suggestion: You Don't Know What the Hell You're Talking About

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Mercy San Juan Hospital in Carmichael has a long history of giving terrible health care service. An example is the incredibly inferior delivery room service that was given by Dr. Thomas Marshall.

Dr. Marshall was not the on-call doctor on the night in question, rather he replaced another doctor that didn't show up. The mother's cervex hadn't expanded to the minimum diameter, and a c-section was obviously called for. Dr. Marshall failed to perform this medical procedure, and the mother's cervex was greatly torn.

The child inhaled a large amount of amniotic fluid and had to be placed in intensive care for about a week. This was due to Dr. Marshall's neglect during the birth. Dr. Marshall also made a very obscene statement upon the child's birth, while still bent over the mother.

Dr. Marshall was not the doctor that was on duty that night. If this doctor had been where he was supposed to be, then perhaps this instance wouldn't have happened. But he wasn't, and Dr. Marshall was called in.

Dr. Marshall's subpar medical performance is not alone at Mercy San Juan Hospital in Carmichael, California, rather it is fairly illustrative of Mercy San Juan Hospital's medical staff.

C.
San Diego, California
U.S.A.

This report was posted on Ripoff Report on 01/03/2005 08:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/Mercy-San-Juan-Hospital/Carmichael-California-95608/Mercy-San-Juan-Hospital-ripoff-Carmichael-California-125472. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 21Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Employee of Catholic Healthcare West

AUTHOR: Ladychan Arnp - (U.S.A.)

I hate to be the one to inform the nurse who works at Mercy San Juan Hospital, but the care there is inconceivable. I am not in the patient care setting as I am more into the ethics part of the company.

I have worked at several CHW facilities around the western part of this country & every facility I have worked at should be closed down.

Where they get their doctors from just amazes me? Their ER doctors DO NOT care about the patients one little iota!!

Especially those that have chest pain, and must sit for a long time in ER waiting rooms.

Two hospitals come to mind that have let one patient die, and another almost die, but first one was caught just in time while having an active acute myocardial infarction.

The 2nd one most recently was kept in the waiting room, and even after an ekg that was diagnosed abnormal, they patient ended up coding and dying in the waiting room.

Another facility in southern NV, keeps refusing miscarrying mothers because the hospital believes a mother should miscarry at home. They consider a spontaneous abortion which is what a miscarriage is medically called, an abortion, thus they refuse care to the mother & the baby.

I have personally seen doctors refusing to care for these types of obstetrical patients in the emergency room.

I heard this also has gone on at MSJ over the past several years also.

It's not just the doctors, it's also the hospital policies that need to be changed.

There should be no room for one's religious beliefs when it comes to saving a life. Yes, patients have a right to refuse blood or a treatment, but if a patient comes for help, they should never be turned away because the nuns at a hospital do not believe in the care the patient needs.

Dr. Marshall, is the "favorite" of many nurses at the hospital. I have no idea why. I myself do not care for him, nor many of the other ones who have their heads in the clouds, their hands in the pot, and their minds on not caring for those they take a hippocratic oath to care for.
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#2 Author of original report

Privacy Act has nothing to do with it!

AUTHOR: C. - (U.S.A.)

Any Privacy Act concern has nothing to do with obscuring medical record information. What prompted you to make such a statement? Conceivably, you meant identifying information like the patient's name or home address. That's personal information and not information about specific medical procedures.

No, Mercy San Juan Hospital is a terrible place that employs terrible people. That's been proven as far as I'm concerned.
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#3 Author of original report

None of your business who I am

AUTHOR: Curt - (U.S.A.)

Sorry, it's true. None of your business who I am. Let's say simply that I'm a very close family member, close enough to warrant an unobscured copy of any of my family's medical records.

What information of a "personal nature" could conceivably be blacked out of medical records? What kind of answer could you have for that? I don't think any privacy act could warrant deleting important medical records.

And Mercy San Juan goes past just this kind of meddling, their inept staff even goes as far as to interfere with the "patient's" ("victims" is a better name after enduring Mercy San Juan's quackery) reuperation and recovery after release even if that patient doesn't wish it. But that might be common practice with Catholic hospitals everywhere, it might not be contained to just Mercy San Juan.

The nurses on duty were rude and ineffective, I'll never forget them. It wasn't just the doctor (who wasn't the duty doctor; he didn't even show up. Typical Catholic hack. Did he "refuse to deliver?" If he did, that shoots down the entire right-to-life argument of the Catholics, they don't respect life at all). Myself, I'd rather endure pain than return to that place. It's been decades ago now, and these cretins continue to interfere with my private life and my family members' lives (those who are still around).

The mother went to Mercy San Juan High School for a year or two (none of your business there, either). If her shoddy treatment had anything to do with her past attendance at the school, then Mercy San Juan's actions are retaliatory and criminal.

But many people have complaints about Sacramento-area hospitals. I had another family member in Roseville Hospital (while it was still there; it's gone now), he really didn't complain about it much, but people said that Roseville was very expenisive. When he got his insurance settlement, after dividing it up the hospital and lawyer got more than he did (the lawyer got more than he did for a fact, and that's very unusual). Kaiser has more complaints than it can count. Mercy San Juan has got to be the worst, the openly rude, disdainful, and derogatory comments made by the hospital staff at the child's birth are the worst things I have ever heard said by any professional about anything or anybody. There was no reason for it other than to just cause pain and grief at a time that should have been a joyous event for all parties involved. They should be put out of business once and for all.

Stay away from Mercy San Juan Hospital! And never vote for anyone named Coyle (it's on Coyle Avenue).
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#4 Consumer Comment

Medical records are frequently blacked out.

AUTHOR: Baby Girl - (U.S.A.)

Depending on who is receiving the medical records, (and as you have repeatedly ignored this question, we don't know your relationship), medical records are often blacked out.

Information that is of a personal nature is blacked out due to the privacy act. This is common practice all over the country.
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#5 Consumer Comment

Medical records are frequently blacked out.

AUTHOR: Baby Girl - (U.S.A.)

Depending on who is receiving the medical records, (and as you have repeatedly ignored this question, we don't know your relationship), medical records are often blacked out.

Information that is of a personal nature is blacked out due to the privacy act. This is common practice all over the country.
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#6 Consumer Comment

Medical records are frequently blacked out.

AUTHOR: Baby Girl - (U.S.A.)

Depending on who is receiving the medical records, (and as you have repeatedly ignored this question, we don't know your relationship), medical records are often blacked out.

Information that is of a personal nature is blacked out due to the privacy act. This is common practice all over the country.
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#7 Consumer Comment

Medical records are frequently blacked out.

AUTHOR: Baby Girl - (U.S.A.)

Depending on who is receiving the medical records, (and as you have repeatedly ignored this question, we don't know your relationship), medical records are often blacked out.

Information that is of a personal nature is blacked out due to the privacy act. This is common practice all over the country.
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#8 Consumer Comment

1984 child brithing

AUTHOR: Bill - (U.S.A.)

I had a beutyful baby girl at mercey hospital in decmber of 1984, I feel lucky to have been there, she was supposed to have been born in roseville,ca but my wife went into treable pain while in sacramento, we rushed her to the hospital at which time the doctors found that my baby was backwards and upside down in her mothers womb, and was dying by the cord that was supposed to be giving her life, also we were told and should x rays that showed the doctor that was to deliver her in roseville had for some reason puntured the cord the day before during a rutine check up, if not for some fast thinking and quick responce my the doctors and nurses on duty that night I would have lost my wife as well as my first baby, we have 4 heathy childern now, all delivered at mercy, I'm sorry you had a bad experince from a doctor. but the over all hospital is one of the best in the area, my 2nd grand child is due in early january and i see no proplems, I have only been in one hospital in my life for back operation, But still feel lucky that too was Mercey. thanks for reading
William
Roseville, Ca
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#9 Consumer Comment

ITS TRUE.

AUTHOR: Brian - (U.S.A.)

The last time I went to this hospitol I had an ear infection, I waited for about two hours then my eardrum bursted. I tried telling someone about it and all they said was "you need to see a doctor" Dee dee dee comes to mind. I have never had a good expierience with this hospitol. No I'm not articulate or anything but this place sucks.
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#10 Consumer Comment

ITS TRUE.

AUTHOR: Brian - (U.S.A.)

The last time I went to this hospitol I had an ear infection, I waited for about two hours then my eardrum bursted. I tried telling someone about it and all they said was "you need to see a doctor" Dee dee dee comes to mind. I have never had a good expierience with this hospitol. No I'm not articulate or anything but this place sucks.
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#11 Consumer Comment

ITS TRUE.

AUTHOR: Brian - (U.S.A.)

The last time I went to this hospitol I had an ear infection, I waited for about two hours then my eardrum bursted. I tried telling someone about it and all they said was "you need to see a doctor" Dee dee dee comes to mind. I have never had a good expierience with this hospitol. No I'm not articulate or anything but this place sucks.
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#12 Consumer Comment

ITS TRUE.

AUTHOR: Brian - (U.S.A.)

The last time I went to this hospitol I had an ear infection, I waited for about two hours then my eardrum bursted. I tried telling someone about it and all they said was "you need to see a doctor" Dee dee dee comes to mind. I have never had a good expierience with this hospitol. No I'm not articulate or anything but this place sucks.
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#13 Consumer Comment

Nurse Quackley doesn't even mention the edited medical records in her odd rebuttal. What a quack!

AUTHOR: C. - (U.S.A.)

OK, you are a quack. Do you edit medical records yourself? When someone writes to you requesting medical records, do you cut out part of the charts before you mail them? Or maybe you take a magic marker and blot out entire paragraphs before putting them in the mail? Is that what you do, Nurse Quackley?

What criteria do you use when you obscure medical records? The part where the doctor amputated the wrong limb? Where the doctor performed an apendtectomy when a tonselectomy was called for? Where he tried to seperate Siamese twins when he was supposed to be setting a broken leg? What? Just what is it that a medical staff like Mercy San Juan Hospital would not want a patient or the patient's family to read in a medical chart? You say you're so knowledgeable about medical practices, just what is it that you people hide?

Whatever it is, your attempts at cover-up are so juvenile that anyone can spot them. The medical records that I'm talking about had about a half-paragraph blackened out. Real easy to spot. It would have been simpler to have removed the entire page, maybe that wouldn't have been spotted. But no, the stupid quacks couldn't even cover-up their cover-up right. What idiots and dunces!

This is an example of real malpractice. Mercy San Juan Hospital is a terrible place, the malpractice here shown to be rooted deeper than just in the delivery room and Dr. Thomas Marshall.

Nurse Quackley must be a friend of his! That's nice.
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#14 Consumer Comment

You must be a quack nurse not to see where the problem is. Do you edit your medical reports?

AUTHOR: C. - (U.S.A.)

So, Ms. Goodnurse, why no response to Mercy San Juan editing the medical records? You have made a couple of very derogatory rebuttals to this complaint, yet you fail to address key points.

You show off your knowledge of delivery room procedure, yet you don't respond to valid areas of the complaint. Your responses are typical of a quack trying to cover up malpractice.

What I "don't get" is how quacks and people that work for them can try to ruin people's lives by giving substandard medical care. Your vitriolic rebuttals show that you have the potential for patient abuse just like the medical staff at Mercy San Juan Hospital.

Like I said, Mercy San Juan would not give a complete medical report of this infant's birth, the medical staff actually blackened out a sizeable part of the medical records. What did they blacken out? Is that standard medical procedure, to conceal areas of medical protocol? What is it that they are trying to conceal?

And, Nurse Quackley, it is none of your business who I am. Malpractice is malpractice no matter who the person is. Or does your concept of proper medical procedure include discriminatory medical attention? Should certain types of persons get better medical treatment than others?

Go work at a Catholic hospital. They need quacks like you.
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#15 Consumer Suggestion

One Last Time I'll Try to Get Through You

AUTHOR: Carolyn, RN - (U.S.A.)

I don't need to know all the facts to know YOU don't know what you're talking about, that's how bad your story is. What about that don't you get?

You didn't read what I said:

I said a laboring patient (that would be a woman having a baby) has a LABOR NURSE. You act as if there was never a nurse attending this patient.

You make is sound as if she just showed up to a hospital in labor, was put in a room with just you watching her, whoever YOU are to her since you never say. Then she was left to suffer in agony for hours with no one checking on her until the doctor finally showed up at the very last minute to deliver her baby. (Her nurse apparently was psychic and knew precisely when to call the doctor w/o monitoring the patient herself.) Your story is total BS!

All women in labor are in pain unless they have an epidural. What planet have you been on?

I have worked as a nurse in hospitals for 15 yrs. I think a lot of them give substandard care but this little story of yours just isn't a good example of bad care because--once again--YOU DON'T KNOW WHAT YOU'RE TALKING ABOUT.
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#16 Consumer Comment

The only slander here was Dr. Marshall's foul mouth. What an inept quack.

AUTHOR: C. - (U.S.A.)

You seem to be a rash nurse (that's funny, like a nurse who specializes in rashes). Perhaps you should realize that you do not have any facts to back your statements up.

When I got copies of the infant's medical records, a large section of the mother's information was blacked out. I wrote back asking for a copy of the entire medical records, and was informed that would not be possible. I said that the information was releasable to me, but Mercy San Juan Hospital still would not send the infant's medical records in their entirety.

Maybe their staff is illiterate and couldn't understand what it was that I was asking. If so, they should have outsourced my request to someone who could.

I sat with the mother for hours waiting for the doctor to arrive. Sorry, but I did. Now, she never went to any Lamaze classes or anything, which might have helped, but the staff was very rude. The mother was in a large amount of pain.

And if there is anything such as slander or libel suits, I'd like to hear about it. I have tried that type of litigation myself, and was told it was a thing of the past. If suits like that are allowed in court again I could have a lot of fun.

I have known other persons who have gotten terrible treatment from Mercy San Juan Hospital.

Sorry, nurse.
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#17 Consumer Suggestion

Here We Go Again

AUTHOR: Carolyn, RN - (U.S.A.)

Dear C,

I don't care what you witnessed. Laboring patients are not "left in labor" for long periods of time. They all have an L & D nurse monitoring them. OB doctors don't show up until delivery is eminent or there is a dire emergency. This is standard of practice. You would know this if you knew ANYTHING at all about it.

You need to stop bad mouthing Dr. Marshall because you have no idea what went on with that delivery. You don't know what was done or not done properly. He may be a quack but YOU sure wouldn't know it. If he made a nasty comment then he was being unprofessional but that doesn't make him negligent.

I'm a nurse, I have seen plenty of post-partum bleeding and huge blood clots. As for the infant, you don't know what caused it's problems.

Please have the common sense to recognize when you don't know anything about a given subject and refrain from making rash public announcements where you libel people!
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#18 Consumer Comment

No, Dr. Marshall is a quack. Mercy San Juan Hospital is full of quacks like him.

AUTHOR: C. - (U.S.A.)

I stood right there and watched Dr. Marshall deliver this infant. The mother was left in labor for many hours as the attending physician couldn't be found, or wouldn't show up. I actually heard Dr. Marshall make a very insulting remark immediately after the child was born, a remark that showed his lack of concern for the child's welfare or the parent's feelings.

Mercy San Juan Hospital is a Catholic hospital whose staff are the rudest and and most incompetent I have ever seen. I have been there on more than one occasion, to visit persons who had the misfortune to be treated there, and for minor visits myself.

I am sorry if you are a nurse. I am sure that you are employed at a hospital that is better managed than Mercy San Juan, or for a physician that is more competent than Dr. Marshall. No doubt you will ever see a blood clot the size of the one he pulled out of the mother a few days later. And let's hope you never see a child's life get turned into one as miserable as this one's did.

Catholics have a way with orphanages, even when the parents are still around.
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#19 Consumer Comment

seems more a complaint about the doctor than the hospital

AUTHOR: Kate - (U.S.A.)

The complainant is obviously very angry, and I must say, not very articulate -- the complaint is confusing. I agree with RN Carolyn about the statement, and that it seems more a complaint about the doctor than the hospital. If you feel that Mercy has a "long history of terrible health care," WHY DID YOU GO THERE? Bottom line is any hospital gets a share of complaints, but the medical care I personally received at Mercy San Juan Hospital Emergency Room was excellent.

Just a grateful patient.
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#20 Consumer Suggestion

You Don't Know What the Hell You're Talking About

AUTHOR: Carolyn, RN - (U.S.A.)

Dear C,

Who are you in this situation you're reporting? The mother? the father? a janitor? You're definitely not a medically trained individual.

I'm an RN and I can tell from what you're saying you don't know what you're talking about.

Just because a woman's cervix has not fully dilated does not automatically mean a C-section must be performed. (Women can tear their own cervixes from pushing before being fully dilated.) C-sections are performed in emergencies, as last resorts, because they are SURGERIES.

Infants often inhale amniotic fluid when they are under stress during birth but this is usually NOT the fault of the attending physician.

Don't get me wrong, I think hospitals often provide sub-standard services, I'm just not sure this is an example of that because you don't know anything about Labor & Delivery.
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#21 Consumer Suggestion

You Don't Know What the Hell You're Talking About

AUTHOR: Carolyn, RN - (U.S.A.)

Dear C,

Who are you in this situation you're reporting? The mother? the father? a janitor? You're definitely not a medically trained individual.

I'm an RN and I can tell from what you're saying you don't know what you're talking about.

Just because a woman's cervix has not fully dilated does not automatically mean a C-section must be performed. (Women can tear their own cervixes from pushing before being fully dilated.) C-sections are performed in emergencies, as last resorts, because they are SURGERIES.

Infants often inhale amniotic fluid when they are under stress during birth but this is usually NOT the fault of the attending physician.

Don't get me wrong, I think hospitals often provide sub-standard services, I'm just not sure this is an example of that because you don't know anything about Labor & Delivery.
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