- Report: #753422
Report - Rebuttal - Arbitrate
Complaint Review: Merial Limited
Merial Limited3239 Satellite Blvd. Duluth, Georgia United States of America
Merial Limited Junk product, Junk Customer Service Duluth, Georgia
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Ten days after treating them, I found nine live, healthy fleas on my dog.
Since the package says, "Product guarantee...Refund or replacement if defective," I phoned the number on the box & asked for a refund. I spoke to two representatives who said I was using the product improperly, so I don't qualify for a refund, but they couldn't explain what they meant by "improper."
Then, the representative said "To qualify for a refund, you must use the product for three months." Why would anyone be stupid enough to use a flea product that doesn't work for three months?
Don't waste your money on "Frontline" - buy "Advantix" - it cost more but it works.
This report was posted on Ripoff Report on 07/15/2011 12:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Merial-Limited/Duluth-Georgia-30096-4640/Merial-Limited-Junk-product-Junk-Customer-Service-Duluth-Georgia-753422. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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