• Report: #676924

Complaint Review: Merial

  • Submitted: Thu, December 30, 2010
  • Updated: Thu, December 30, 2010

  • Reported By: Brian — Nixa Missouri U.S.A.
3239 Sattelite Blvd Duluth, Georgia United States of America

Merial Frontline Merial refuses to honor Frontline guarantee Duluth, Georgia

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I have been a faithful user of Frontline products for cats and dogs for 5 years. When the product failed in fall of 2010, and I spent a LOT of money and time resolving a major flea problem, I contacted Merial to request a refund under their product guarantee. I submitted the required ORIGINAL reciepts, unused product, and packaging. I was contacted by Merial, and told I failed to prove continuous use and therefore they would not honor the guarantee. I contacted the MO Attorney General, who is interested in pursuing the matter, however, since Merial REQUIRED I submit to them ALL original receipts, packaging, etc., I am unable to provide the Attorney Generals office the evidence they requested. All I have is a post office proof that I sent Merial "something" and that is not good enough. After correcting the flea problem I switched to Advantix and have had no further issues. I wish corporate giants would honor their gurantees, not work hard to find ways out of it. Merial, over 5 years, made hundreds of dollars off me and my loyalty, and when their product failed, they failed me. I only wanted what they said they would do, and that was refund the last purchase which was 1 3 month dog supply and 1 3 month cat supply, about $80.00. Local vets and other people with pets also confirmed that Frontline seemed to be failing, at least in this area. Stand behind what you said Merial. A man's word is his honor. A company's word is their lifeline. Or maybe you are too big to fail? Hoping for a bailout when you finally irritate enough people that your sales plummet? I hope you fail.

This report was posted on Ripoff Report on 12/30/2010 12:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Merial/Duluth-Georgia-30096/Merial-Frontline-Merial-refuses-to-honor-Frontline-guarantee-Duluth-Georgia-676924. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Merial

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?