I filed a previous report on this website and it disappeared after a single day online. Strange.
Anyways, Merimobiles has a history of answering these complaints by pretending to be happy customers rather than actually trying to solve the problem of their customer. ...Like they did at the site below.
Here is my basic complaint.
1.) They make it difficult to return and track packages for warranty service. They
intentionally make if difficult, if not impossible, to track your packages sent
from the US. Their Return Mercandise Approval form expressly forbids use of UPS, Fedex, DHL, or any shipping service. (see RMA file attached). I, therefore, sent my package via the
highest possible USPS quality of Priority Mail. I asked about tracking the
package, or paying extra to track it, and USPS said they can't track
international packages. [continued below]....
..... Apparently, they deliver the package into the Chinese
mail system and lose track of it. So I am justifiably pissed that my package
was "lost" because I can't prove otherwise due to MM's own rules.
2.) They Don't Follow through on their promises They broke three separate
promises to me. First, they promised to "elevate" my case for
a special decision and get back to me in 48 hours. Since I had already
purchased a replacement phone from them, I was asking them to refund the
cost of the original phone that was "lost" in the mail. They never
got back to me. Second, they promised on two separate phone calls to
send me a charging cable for my replacement phone since it broke under
warranty. They never sent the charging cable. Third, they promised to
get back to me within 24 hours after going through all their packages to do a
thorough search for it. They never got back to me.
3.) Every time I needed support, I needed to start from scratch. They do
not seemed to have a record of any previous conversations, complaints, or promises.
This was VERY FRUSTRATING. And I was always dealing with a new person.
Crazy thought...how about you improve your customer service rather than
shilling on the internet and pretending to be happy customers. Then I would be
happy to recommend your company to friends and family like I used to.