Complaint Review

Merrick Bank

Report: #821942

Submitted:
Thu, January 12, 2012
Updated:
Sat, January 21, 2012
Reported By:
Lorri
Sun City California United States of America
Name:
Merrick Bank
Address:
PO Box 171379 Salt Lake City, Utah United States of America Phone:
800-223-2322
Category:
Credit Card Fraud

Merrick Bank Paid In Full Twice and now they are ripping me off for $25.00 because my bank returned the 2nd paymemnt. Salt Lake City, Utah

*Consumer Comment: consumer1


I paid Merrick Bank online in December, the full amount owed.  It was set up for 1/6/12.  When I logged onto the accound in January, it looked like the payment was not set up.  There was no way to tell.  I set it up again.  I discovered by checking my bank statement that Merricck Bank got paid twice.  An overpayment of 1601.70.

How convenient for them.  I called them and they told me to call my bank and dispute it because they were not going to reverse the second payment, an overage of 1601.70.  I called my bank.  They returned the second payment to Merrick and put the money back in my account.

Merrick Bank now says I owe them $25.00 for the second returned payment, which they should have not gotten in the first place.  Horrible people!!!  My bank says they can't help with the $25.00 charge because it wasn't charged to my account.  Sarah at Merrick Bank is not a very nice person.  She knows the account was paid in full on 1/6/12 and still insists that she is right and won't waive the $25.00 fee. 


This report was posted on Ripoff Report on 01/12/2012 05:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Merrick-Bank/Salt-Lake-City-Utah-84117-1379/Merrick-Bank-Paid-In-Full-Twice-and-now-they-are-ripping-me-off-for-2500-because-my-ban-821942. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

consumer1

AUTHOR: whatsupdoc - (United States of America)

Report these crooks to the new Consumer Financial Protection Bureau (CFPB) in Washington, since they now finally have a new director appointed by Obama.  They should be going after all these rip-off predatory credit card companies like Merrick Bank that are stealing money from people like yourself. 

Their website is www.consumerfinance.gov   Report them ASAP and let us all know the results.
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