I signed up to have Merry Maids and I had 4 services. The first time they came, the leader sat and talked to me for 30 minutes while I tried to work then she informed me that she could not finish the job without charging me another 30 minutes. The second time they came, she sat at my desk and asked me about a computer virus she had and the house was not finished again. The third time, they broke the heads off these 2 Japanese dolls that were made out of sand that my husband bought me. They did not tell me they broke them and left the house. They also did a poor job, again.
I called the office and told them what happened and they called me back a week later to let me know they would try to get them fixed and that they would make a note of the things that were not done. They never called about the dolls getting fixed and they charged me for the next visit even though I was not happy with the service. I signed a guarntee that stated I would get a free cleaning if I was unhappy. I was unhappy and they still charged me! I didn't know it until I got my monthly credit card statement.
The last time they came, they used our office equipment. I decided to leave the house so the leader would do the work and not try to talk to me. When we came back my husband picked up our label maker and it said "Last message... "Tina and Annie's Phone" Tina and Annie were our 2 maids.
My husband called and canceled our service and asked for a call back to confirm. They never called. So I called again, left another message and faxed them as well. I got a call the next afternoon saying "We got your cancel message" No question as to why, or if they can change things, or if they could still fix my dolls. I still got charged and the job was still terrible. They never dusted my husband's furniture, they never dusted our lamps or tables, they never cleaned our desks, our window coverings were never dusted. Our sliding glass door runners were never vacuumed out, they didn't wipe down any of the doors, they never swept or mopped around the trash can in the kitchen. The list could go on and on.
It was the worst service I have had. I have had maids since I was 3 years old and I have never seen such poor service. To top it all off, I saw Tina at a school fair for my daughter and she informed me that she usually receives tips. My only conclusion could be that since I was not tipping them that they would not do the job and use our equipment as they saw fit.
I filed with the BBB and they are now stating that I didn't tell them within 24 hours that I was dissatisfied and that I told them my dolls had been thrown away! Neither is true AT ALL! I still have the dolls sitting right here!