- Report: #958496
Complaint Review: Mesa Distributors Inc
Related Reports
Featured Ripoff Reports
Ripoff Reports
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
Special Features
-
Doctored Reviews is designed to help patients, doctors, and websites understand the problems created by Medical Justice, a company trying to restrict online patient reviews, and to offer some ways that let patients freely talk about their healthcare experiences. -
The government should serve voters, not corporate special interests. Public Citizen works to empower ordinary citizens, reduce the influence of big corporations on government, open the government to public scrutiny, and hold public officials accountable for their misdeeds. -
WHAT YOU NEED TO KNOW ABOUT THE BBB: NOT a government agency as listed in your local phone book. Instead the BBB is a private non-profit / franchise operation. 20/20 exposes the BBB, Hamas Terror Group Gets 'A' Rating - BBB is running a "pay for play" scheme.
| Mesa Distributors Inc 3134 Marquita Drive
Fort Worth, Texas United States of America |
|
Mesa Distributors Inc SWF Mesa Defective Machine, Doesn't Work, $40,000 Wasted- Repeated Service Calls/Parts Replaced, MESA Refuses to Take it Back Despite Warranty- Fort Worth, Texas
*UPDATE Employee: MESA Distributors Takes Pride In Providing Quality Equipment and Good Customer Service
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
I leased a spangle motif machine from MESA Distributors last year. We created some designs with the software and then showed them at the MAGIC apparel show in mid-February 2012. A few weeks after the show, we got our first order, for some sequin transfers. We tried to produce the order and couldn't get the machine to work. We started calling for repairs, and the technician came out, got the machine to run, and left. This cycle has been repeated several times. He will replace a part, and get it running, but soon again, something goes wrong and the machine stops. I want out of my lease and a refund of monies paid. MESA refuses to take their machine back. The technician even told us on one of his many visits: "These machines are known to have these issues". The design of the machine is defective and MESA refuses to take it back, even to trade for another machine they sell. We are now going to be forced to sue them to get out of the lease payments and get this $40,000 hunk of junk out of our building. After being contacted by our lawyer last week, Terry Davis, general manager, wants a chance to get the machine running. I'll call tomorrow and have the technician come out yet again, and demand that he stays for 8 hours to make sure it can run even for one full day so we can ship the ONE order that our customer has been waiting SIX MONTHS for because we haven't been able to run the machine long enough before it breaks down again. I intend to sue Mesa and get out of this very expensive lease and get this defective machine out of here.
Do your research before you do business with MESA Distributors. There are many complaints about their customer service and machine support posted in online forums.
Do your research before you do business with MESA Distributors. There are many complaints about their customer service and machine support posted in online forums.
This report was posted on Ripoff Report on 10/22/2012 05:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mesa-Distributors-Inc/Fort-Worth-Texas-76116/Mesa-Distributors-Inc-SWF-Mesa-Defective-Machine-Doesnt-Work-40000-Wasted-Repeated-S-958496. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
Click Here to read other Ripoff Reports on Mesa Distributors Inc
Search for additional reports
If you would like to see more Rip-off Reports on this company/individual, search here:
Search Tips#1 UPDATE Employee
MESA Distributors Takes Pride In Providing Quality Equipment and Good Customer Service
AUTHOR: MESA Distributors - (United States of America)
SUBMITTED: Wednesday, February 13, 2013
I am compelled to respond to the posting by Sandy in Torrence, CA on Oct. 22, 2012 to clarify the facts.
We installed Sandys machine on December 7, 2011 at which time we spent 2 days training and running this machine on-site with her husband, Brian. The machine was operating fine at that time.
On Jan. 10th, they called with a problem and we sent a technician to their site on Jan. 16th to replace an encoder at no charge to them.
For the next 5 months, January 16th to June 27th, we received absolutely no calls or complaints from them. Yet Sandys posting states that this machine hasnt worked since February.
On June 27th Sandy called with a problem. Our technician determined that 2 of the dies on the machine were dulled. Curiously, dulled dies indicate extensive use. I personally asked Sandy to send them to us for sharpening. Instead, Sandy chose to have them sharpened by a friend of hers who owns a machine shop.
On July 10th Sandy called again to report a problem. After repeated phone support calls and an on-site service call, we determined that the problem was that the dies had been sharpened incorrectly (flat instead of beveled as they should be). We re-sharpened the dies correctly and sent a technician to install them. He tested the machine and it performed well again at absolutely no charge.
After this posting on RipOff Report, we sent our technician, at no charge, to fix any problems with the machine. Upon his arrival, he turned on the machine and ran 6 hours of production with zero errors. He did oil the machine, but made no adjustments or repairs, he just turned it on and started producing.
This machine is not defective, but it does require service and maintenance, as would any automated die-cutting spangle machine. We have dutifully provided support and sent technicians out to perform any necessary service at absolutely no charge to the customer.
We have been in business since 1992 and have over 10,000 satisfied customers, each and every one an important part of our business. We take great pride in the service we provide to our customers, and we hope the above details give a true example of our dedication to customer service and support.
Terry Davis
General Manager
MESA Distributors, Inc.
We installed Sandys machine on December 7, 2011 at which time we spent 2 days training and running this machine on-site with her husband, Brian. The machine was operating fine at that time.
On Jan. 10th, they called with a problem and we sent a technician to their site on Jan. 16th to replace an encoder at no charge to them.
For the next 5 months, January 16th to June 27th, we received absolutely no calls or complaints from them. Yet Sandys posting states that this machine hasnt worked since February.
On June 27th Sandy called with a problem. Our technician determined that 2 of the dies on the machine were dulled. Curiously, dulled dies indicate extensive use. I personally asked Sandy to send them to us for sharpening. Instead, Sandy chose to have them sharpened by a friend of hers who owns a machine shop.
On July 10th Sandy called again to report a problem. After repeated phone support calls and an on-site service call, we determined that the problem was that the dies had been sharpened incorrectly (flat instead of beveled as they should be). We re-sharpened the dies correctly and sent a technician to install them. He tested the machine and it performed well again at absolutely no charge.
After this posting on RipOff Report, we sent our technician, at no charge, to fix any problems with the machine. Upon his arrival, he turned on the machine and ran 6 hours of production with zero errors. He did oil the machine, but made no adjustments or repairs, he just turned it on and started producing.
This machine is not defective, but it does require service and maintenance, as would any automated die-cutting spangle machine. We have dutifully provided support and sent technicians out to perform any necessary service at absolutely no charge to the customer.
We have been in business since 1992 and have over 10,000 satisfied customers, each and every one an important part of our business. We take great pride in the service we provide to our customers, and we hope the above details give a true example of our dedication to customer service and support.
Terry Davis
General Manager
MESA Distributors, Inc.
Respond to this report!
What's this? 
