I really am at my wits end right now with this company. 1st I lost my debit card the Friday before xmas, I call and cancel it and was told " I will receive my new debit visa card within 7 to 10 business days" .. after I had to pay to get it sent to me. and I was told to just use the checks until i receive my card. (oh the irony to come)
Then ten days later no card still, heck, 12 days later no card. After I call the second time saying I still havent received my card I get told They'll reissue another one and it'll be a few days, Only after i say can it be sent faster, did she say okay we'll also do it complimentary; I finally get it yesterday. >_<...
NEXT issue, I voided a check 1-12-12 ( still didn't have my debit card yet) for $135, i was told it'd take 24-48 business hrs and then it'll be in my account, A WEEK goes by and still not back into my account, I call consumer service again, which by the way, every time I have called they tell me to use the online services; as if I'm being a bother because I want my rightfully earned money to pay a bill that by this time is already past due.
Also by this point (second phone call) I had re-faxed the void check just for them to reissue the money back (they told me to) and its the 24th today (four phone calls later) and the money still isn't back in my account and I explained all my concerns and the same reply was not only by a female rep but also her female supervisor that "its not much they can do, banking has it, and it COULD be in by the end of the day"
The supervisor told me they are in CST in north america, so seeing as how the business day probably at best has little under three hrs left till its over, I more then likely will not have my $135 in my bank account to pay a bill that only excepts electronically payments because without that money I don't have enough in my account right now to pay it. I really don't understand why it takes so long to reissue a 135$ to the person's account who voided it in the first place and who also re-faxed it twice and they couldn't explain it to me. I was just told to wait and see.
In conclusion, I advise people to not bank with this company it leads to headaches, aggravation, and more bills to pay that you shouldn't have to in the first place, because this company has trouble even correcting a 135$ simple mistake or even reissuing a debit visa card.