- Report: #425145
Report - Rebuttal - Arbitrate
Complaint Review: Metro PCS Bill Matrix
Metro PCS Bill Matrixmetropcs.com billmatrix.com/ Dallas, Texas U.S.A.
Metro PCS And Bill Matrix Very sly scam Dallas Texas
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They have as of late been sending wrong information regarding billing in an effort to incurr extra payment fees.
Let me explain in detail. When you dont pay your Metro PCS bill on time, they turn your service off (I've done that maybe 4 times in 7 years). When you try to make a call, they tell you that your service has been temporarily turned off, and then they tell you the amount of your bill. When the amount owed was stated (prerecorded message) I immediately set out to pay it. I payed it immediately, via credit card. Well, it usualy takes a few minutes to get your service turned back on, so , when after 3 hours it was not turned back on, I called again (of course you can 'NEVER' reach an actual person, I was informed that my bill was more than the original message indicated (no less payment already sent and recieved). Well, needing my telephone back on necessitated that I just pay the remaining balance due (6 dollars). I spent 3 HOURS trying to pay that 6 dollars to no avail !
Bill Matrix, who sends the prerecorded messages to your cell phone, including the amount owed, also has a cutoff for payment if you incorrectly enter ANY information or get your bill incorrect the first time. Now who the hell or why the hell would anyone make it difficult for you to pay them money ???? Sounds insane. Doesnt it ? Well, the scam is that if they can discourage their thousands of customers in making the correct payment the first time, the second payment requires a FEE, becuase you cannot do it via internet (free of charge). So, they are incurring a fee that you would not ordinarily have to pay. Lets see, $2.00 X 10,000 customers. Minimaly. I'd say that's a heck of a scam. !
Deerfield beach, Florida
This report was posted on Ripoff Report on 02/17/2009 01:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Metro-PCS-Bill-Matrix/Dallas-Texas/Metro-PCS-And-Bill-Matrix-Very-sly-scam-Dallas-Texas-425145. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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