- Report: #860634
Report - Rebuttal - Arbitrate
Complaint Review: Metro PCS: Jennifer Leigh Keller
Metro PCS: Jennifer Leigh Keller504 N. Dixie Freeway New Smyrna Beach, Florida United States of America
Metro PCS: Jennifer Leigh Keller Vonrick Iyalla Tate Jennifer intimidated, verbally assaulted, and had Vonrick physically assault v me because I requested Customer Service and questioned her ability to perform her job description. I entered the store to New Smyrna Beach , Florida
*Consumer Comment: No Jennifer You Were Falsely Reported on
*REBUTTAL Individual responds: The factual events that occured.
*Consumer Comment: Do You Have Brown Eyes?
*Consumer Comment: I'm with Ramjet on this
*Consumer Comment: Wow
*Consumer Comment: Sorry
*Consumer Comment: I'm A Mind Reader
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Upon questioning her reason for refusing to help me she just ignored me and did not answer. I then asked her what a customer service center was and what her job description entailed. Still no response- simply refused to help me. Her reply,"I don't have to do a F-ing thing for you"! I could not believe what she said. At this point another customer entered and she began taking care of them- I reminded her that she was not through with me. [continued below]....
I picked up my receipt and phone and turned to leave swinging the bill in the air as I left- she then screamed for some one in 5the back that Ii had hit her- LIED! A big black man came running out oof the back office-.Vonrick Iyalla Tate charged me- shoved me away from the door slamming my wrist in the door jam and pushing my body back in the store. Jennifer then ran out and was writing my license plate number down.
I was overwhelmed, scared and ju7st jumped in mmy trucknand went to a friends to ask her what I should do. I needed my phone turned on and had no way to do this now. I was more concerned with having phone service because of a problem I had with my teenage son and decided to find a way to get the phone back on and let the crazy incident go.
9 months later I was arrested for a Misdemeanor Battery charge. Both Jennifer and Vonrick filed a falsified police report against me.
I am now being forced to defend myself against two bullies in a court of law.
How can this happen and why does Metro PCS employ or contract people like this who treat customers so egregiously? Has anyone else had a similar experience- i need help! I was assaulted, insulted, denied services I paid for, and now I have been charged with a crime by the State of Florida to boot!
This report was posted on Ripoff Report on 03/28/2012 03:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Metro-PCS-Jennifer-Leigh-Keller/New-Smyrna-Beach-Florida-32168/Metro-PCS-Jennifer-Leigh-Keller-Vonrick-Iyalla-Tate-Jennifer-intimidated-verbally-ass-860634. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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