8:16:20 AM : Connected to parago.ehosts.net 8:16:20 AM : Session ID: 555785 8:18:55 AM : System:
Lili has joined this session!
8:18:55 AM : System:
Connected with Lili. Your Reference Number for this chat is 555785.
8:19:05 AM : Lili: Thank you for using MetroPCS's Chat.
8:20:20 AM : Lili: I'll be glad to look for your rebate.
8:20:30 AM : Lili: When was your phone purchased?
8:21:49 AM : Robert: in May of 2013
8:22:40 AM : Lili: May I have your phone number please?
8:22:59 AM : Robert: xxxxxxxxxx, but of course there are two more.
8:24:55 AM : Lili: Thank you. One moment please.
8:28:00 AM : Lili: Thank you for waiting.
8:28:35 AM : Lili: I have located the record and I show that it was processed for 2 of them.
8:29:06 AM : Robert: I have not received them. What can we do?
8:31:25 AM : Lili: I show that the card was shipped on 11-15-13. Allow me a moment to check the card status please.
8:31:33 AM : Robert: ok
8:33:40 AM : Lili: Thank you for waiting. I have located the card details and I can request a new card to be sent. I have verified that we have the same address as the one you provided so would you like to have it sent the same place?
8:34:36 AM : Robert: Not this time.
8:34:45 AM : Robert: May Igive you a different address?
8:35:20 AM : Lili: Yes, I can change the address.
8:35:40 AM : Robert:xxxxxxxxxx
8:35:51 AM : Robert: xxxxxxxxxxx
8:35:57 AM : Robert: xxxxx
8:37:10 AM : Lili: Thank you. One moment please.
8:38:55 AM : Lili: Thank you for waiting. I have deactivated the old card and the new card has been sent. Please allow 7 to 10 business days to receive it. It will arrive active.The last 4 digits on the front of the new card will be xxxx.
8:39:30 AM : Robert: 1 card or two?
8:40:10 AM : Lili: I card for $150.
8:40:22 AM : Robert: SO what about the other one?
8:41:40 AM : Lili: The other phone wasn't processed because according to our information the MEID had already been used.
8:42:13 AM : Robert: What is an MEID?
8:44:00 AM : Lili: The MEID is the number form the barcode of the phone, is the id of the line that was activated.
8:44:42 AM : Robert: This is confusing. You said two cards were sent originally. Why change now?
8:47:06 AM : Lili: No, what I said is 2 of them were processed, I referred to the phones, 2 of the phones not 2 cards.
8:47:34 AM : Robert: I understand now. I thought the amount of the rebate was $100.00 per phone?
8:48:30 AM : Lili: Actually the reward was $50 for one and $150 for 2 and $300 for 3.
8:49:38 AM : Robert: Thank you for the clarification. I bought three phones and the rebate was amended to include all three phones. Please check your records to see that the retailer made the amendment.
8:49:53 AM : Robert: I can email you all the records.
8:53:00 AM : Lili: I have reviewed the submission and I show that Metro PCS records indicate the number has been used already.
8:53:29 AM : Lili: I'm sorry but there's nothing we can do. The promotion is closed already and no actions can be taken.
8:53:30 AM : Robert: Was there a rebate issued for the 'already used' number?
8:56:00 AM : Lili: I don't have those records because this is an old promotion and I can pull up the other submissions.
8:56:21 AM : Robert: can or cannot?
8:56:52 AM : Robert: They were all bought at the same time.
8:57:03 AM : Lili: sorry I can't pull them up.
8:57:07 AM : Robert: This does not make sense and is not what I was promised.
8:57:15 AM : Robert: I am not satisfied.
8:57:30 AM : Robert: I did what I was instructed to do.
8:57:40 AM : Robert: This is an error you need to correct.
8:57:59 AM : Robert: To whom may I appeal?
8:59:45 AM : Lili: I'm sorry but we can't do anything because the promotion is closed.
9:00:17 AM : Robert: Please give me your address and contact information, so I can resolve this.
9:03:30 AM : Lili: We don't have physical offices for customer service, there is no address.
9:03:50 AM : Lili: The phone number for the rebate center is 1-877-276-0819 .
9:04:52 AM : Robert: I need a physical address and a corporate name. I doubt that you can do business without those two data.
9:06:20 AM : Robert: May I use the corporate information used to mail the rebate forms?
9:07:20 AM : Lili: I'm sorry but we don't have physical address you can call corporate customer service 888-863-8768 and the address on the form is for submissions only.