• Report: #548773

Complaint Review: Metro PCS

  • Submitted: Sat, January 02, 2010
  • Updated: Sun, January 03, 2010

  • Reported By: Ahmed — San Jose United States of America
Metro PCS
1777B S. Bascom Ave Campbell, California United States of America

Metro PCS 20 words is not enough! Campbell, California

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I bought a Metro Pcs phone on Dec. 16th 2009 for basic plan ($45) Only because I wanted the $5.00 mo. international. A day later, I get a call from my client who asks me why is there a song playing, instead of the normal ring before you answered?


Later I called my cell phone from my house phone to verify; which there was a song playing instead of standard ringing.  The next day, I got a text message from Metro saying my bill was $79-  


My first action was:


Call customer service to access my account:  I was denied because the sales person did not take my password correctly. Not only was it incorrect but not even close.  


After almost one and a half hour on the phone, some alternate information allowed me to access it. Finally I can now address the issue to someone I thought. They determined that not only was I given the standard $45- plan but and the $5 international but also:


  • The unlimited directory assistance plan
  • GreetMe tones bundle package
  • Real Tones bundle
  • Metro backup
  • Metro Insurance


Which are all things I never asked for, and made my bill a lot higher than what we agreed upon in the store.  Eventually customer service on the phone removed those unwanted features.


My Second action was:


To go to where I bought the phone and service plan and have a word with the manager.  I explained the situation to him, only to receive a loud boastful street toner; nor would he listen to what I had to say. As hes walking away from me in under 2 minuets of talking, I replied but Im the customer and he explained Im done.  On my left was the security guard bouncer with baggy sagging pants, and a security hat turned to the side. Who strides over to me with this ridiculous pimp-walk.


He says to me calm down when I was perfectly calm already. I stated to him, I havent begun to show frustration.  He took it as a street gesture and challenge by saying in a loud voice Me too G, this is what I do! We can do this all day! Meanwhile one of the so-called managers just sat and gave me the evil eye until I left.


I asked for the number to corporate, and they refused me 3 times telling me, we only have the number to customer service I expected a professional and satisfactory service, but as it turned out, I walked into what was more of a ghetto mentality, undisciplined group of wana-be gangsters bumping commissions by upgrading me behind my back. 

This report was posted on Ripoff Report on 01/02/2010 01:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Metro-PCS/Campbell-California-95008/Metro-PCS-20-words-is-not-enough-Campbell-California-548773. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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