hello! i have had a very frustrating last couple of weeks here with metro pcs. it all started about 15 days ago when i went in to buy a new phone and my card got declined. as abashed as i was by this incident, i self loathed for spending so much money on things that i didn't need, and thus yet again having to undergo another week without a phone. as the day passed i grew curious and checked my bank statement online, only to find out that i had in fact been charged for that transaction. thus, i went in with a printed copy of my bank statement and the man behind the counter (middle eastern looking guy, heavy accent, always comes off as very rushed) returned me the money and was being some what condescending of not just taking the phone instead of the money because he was "loosing money". Glad that i had received my money back, i went home and was glad to know that i would never have to use metro pcs or deal with that man ever again.
4 days ago i got paid on my bank of America cash pay card. I needed the money urgently as i had medication that needs to be taken every day. when i went to pay for my medication; again my card was declined. went home and looked at my bank statement; sure enough, metro pcs had charged me again, for the phone THE VERY NEXT DAY after the first transaction, causing me to over draw and not have $$ for my meds.
since friday morning it has been the same cycle. in the morning he Tell's me (IN VERBATIM) "YES YES TODAY I MAKE SURE YOU GET YOUR CARD" and at night; "come tomorrow i make sure tomorrow" being so that i have gone 4 days without medication and having to miss school because of my overdraw fee (and withdraw symptoms from my meds) i finally blew up with him today (WHICH IS TUESDAY) after we played a game of cat and mouse every hour on the hour of every day for the past 4 days, telling me to call him in an hour.
I finally get a hold of him once the store is closing; and BAM! he asked me to come to the store again tomorrow (which as he already knew was a 45 minute drive for me) being so that a. my gas tank is on E and b.i am in the negative in my bank (AND I AM A FULL TIME COLLEGE STUDENT, MIND YOU) i told him, i will go to the mall tomorrow but i am expecting some sort of payment. and finnally he said the most audacious statement;
(IN VERBATIM) metro pcs man; "ok you going to talk to me like that i am not going to do anything about your money. you take care of it now. bye bye"
and hung up on me.
please help me. METRO PCS has left me without medication, without a ride to school, fare for the bus, or food for that matter. i am a full time college student, so what little money i get is what i use to eat.
thank you for your time.
student in distress
new port richey, Florida