• Report: #457541

Complaint Review: Metro PCS

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  • Submitted: Mon, June 01, 2009
  • Updated: Wed, December 09, 2009

  • Reported By:Jacksonville Florida
Metro PCS
Dallas, Texas U.S.A.

Metro PCS Do not use MetroPCS!!! The service is horrible. They lie to you. They put me through pure hell. Dallas Texas

*UPDATE EX-employee responds: your a mean person

*Consumer Comment: MetroPCS Resolved my issue !!! I had to go to a local Corporate office

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Today has been one of the worst days in my 61 years on the planet. I called MetoPCS customer service today to request a payment extension since I start a new job tomorrow and will not receive my first paycheck for at least two weeks. A MetroPCS agent by the name of Nicole explained that they could not give me an extension. However, she said if I change my cell phone number that my bill would be due on the 30th of June instead of the 8th of June. I said go ahead and change my number. She gave me a new number and told me to call in on a landline phone so they could reprogram my new number into my cell phone. I obliged and after having the new number progammed into my cell phone the person who programmed my new number told me that my payment was due immediately. I explained what the other agent told me and she said the other agent gave me the wrong information.She was very rude to me and said guess what theres an extra charge of $5.00 for changing your number. I have been on the phone for 5 hours now to no avail. Most of the agents cannot speak good English. Others lied to me. Seven times they were supposed to transfer me to a supervisor but the supervisor never picked up. My service has now been disconnected.
Metro PCS is rude. They treat you like an enemy instead of a customer. You cannot get any help.Customer service has been exported to over seas. They do not like Americans. Don't use Metro PCS. You will regret it. They lie to you.
They do not give out the phone number to the corporate office in Dallas.
This company has gone down hill drastically in terms of customer service and relations. Although my bill wasn't due until June 8, 2009 before the agent lied to me today when I had my original number. Now my service is disconnected due to nonpayment. One agent told me that the Supervisor has the authority to rectify the situation. However they do not want to help you. They are all Hispanic and do not want to help us Anglo Americans. They are racists. Their Corporate office does not give out their email address or phone number because of the avalanche of complaints.

Chris
Jacksonville, Florida
U.S.A.

This report was posted on Ripoff Report on 06/01/2009 09:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Metro-PCS/Dallas-Texas/Metro-PCS-Do-not-use-MetroPCS-The-service-is-horrible-They-lie-to-you-They-put-me-thr-457541. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

your a mean person

AUTHOR: Phox - (U.S.A.)

your a really mean person... do you know that?

first off metro does not "outsource" over seas... they have 3 call centers. 1 in ohio (i worked there about 8 months ago), 1 in arizona and 1 in mexico

they are not all hispanic... most in the ohio are black. id say african american but not all are from africa... some samalia, some jamaica... etc... obviously the mexico center is mexican... ive never been to arizona office so i couldnt tell ya for that one.

you need to really ease off on the discrimination on hispanics... you call them racist? look at you

the csrs dont give out corp phone number because they dont know it... i dont even know where the office is located except that its in dallas texas...

and with the attitude you have toward them its not surprising the supervisor wouldnt answer your call... i woudnt either if i knew someone like yourself were gonna talk to me that way.

next time cover you bases before you say something bad about a company... it makes you look stupid when you dont
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#2 Consumer Comment

MetroPCS Resolved my issue !!! I had to go to a local Corporate office

AUTHOR: Cwc Customer - (U.S.A.)

On 6/1/09 I had an unpleasant experience with some employees at MetroPCS. An
agent had lied to me ( presumeably to get credit for establishing a new account) by telling me that I could get an extension on my payment cycle by changing my cell phone number. Long story short, after getting my new number my service was disconnected that same evening for nonpayment and I was suddenly without service . I had tried in vain to get help for approximately 5 hours. On 6/2/09 I visited a local MetroPCS office here in Jacksonville and the manager resolved my problem. His name is Kevin. Kevin was very apologetic, empathic, and professional.

He promply turned my service back on and restored my original number back into the system. Because of Kevin, my faith has been restored in MetroPCS. There are good employees working for MetroPCS. I suppose I acted in haste by filing the initial
report on the 1st but I was very distraught, angry and depressed. I believe the problem currently with MetroPCS is that they are experiencing growing pains. This happens sometimes to companies that have competitive rates and service. I am sure the administrators will make the necessary adjustments to improve customer service and relations. I would hope that the employee (Nicole) who lied to me would be reprimanded. I would also recommend that Kevin at the local corporate office would be acknowledged and commended for his prompt action, general courtesy and professionalism. Thanks
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