• Report: #1161721

Complaint Review: Metro PCS

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Sun, July 13, 2014
  • Updated: Sat, August 02, 2014

  • Reported By: Bonnie Lindsay — St. Pete Florida
Metro PCS
3100 22nd Ave. N. St. Pete, Florida USA

Metro PCS Brand new LG Optimus L70 has software issues. Was told I would have replacement in 3 days. Still waiting. St. Pete Florida

*Author of original report: Metro complaint continued Corporate Metro

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

 I purchased 2 phones at Pinellas Park Metro store on 6/12/14.  Mine was a LG Optimus L70. The other was a gift for my grand daughters birthday.

I immediately had problems with mine. Certain people I texted were receiving the texts in a Japanese dialect. I would text one person, and the text would be received by someone else. began getting  triangular red shapes, indicating a sending error on texts.

Then incoming phone calls could not get through. As soon as I would pick up, they call would disconnect. Or, would disconnect during conversation.

I called the young man I purchased the phones from. I had spent almost $300.00. I was miffed. First, he told me it had something to do with their towers. When I called again, he told me to romove the battery and the SIM card. After I did that,it went from bad to worse.

I took the phone to a Metro store close to my home. They did a hard reset. Lost all my settings, and it did no good. When I took it back, he told me the phone had a software problem and I needed to return it to the corporate store.

I took it to the corporate store on 7/1/14. I was told by the woman that waited on me that my replacement phone would arrive in 3 days. So I waited. The holiday fell on the third day, so I assumed I would hear from them 7/5.

I went back there on 7/7. An extremely rude woman informed me it was 3 to 5 business days. So, I waited. The Corporate store has no phone number listed anywhere. If you want to speak to them, you have to go there. I figured I would hear from them  Wednesday, 7/9.

It is now Sunday, 7/13. Still no word. No phone. I paid for a month of service the day I purchased the phone. I paid for another month on 7/11, only so my grand daughter's phone would'nt be shut off. I want my phone!

 

 


This report was posted on Ripoff Report on 07/13/2014 01:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Metro-PCS/St-Pete-Florida-33713/Metro-PCS-Brand-new-LG-Optimus-L70-has-software-issues-Was-told-I-would-have-replacement-1161721. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Metro PCS

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Metro complaint continued Corporate Metro

AUTHOR: Bonnie Lindsay - ()

still has not replaced the phone I purchased 6/12/14. Now, not only does the texting capability not work, I can't receive phone calls.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory