- Report: #1161721
Report - Rebuttal - Arbitrate
Complaint Review: Metro PCS
Metro PCS3100 22nd Ave. N. St. Pete, Florida USA
Metro PCS Brand new LG Optimus L70 has software issues. Was told I would have replacement in 3 days. Still waiting. St. Pete Florida
*Author of original report: Metro complaint continued Corporate Metro
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I purchased 2 phones at Pinellas Park Metro store on 6/12/14. Mine was a LG Optimus L70. The other was a gift for my grand daughters birthday.
I immediately had problems with mine. Certain people I texted were receiving the texts in a Japanese dialect. I would text one person, and the text would be received by someone else. began getting triangular red shapes, indicating a sending error on texts.
Then incoming phone calls could not get through. As soon as I would pick up, they call would disconnect. Or, would disconnect during conversation.
I called the young man I purchased the phones from. I had spent almost $300.00. I was miffed. First, he told me it had something to do with their towers. When I called again, he told me to romove the battery and the SIM card. After I did that,it went from bad to worse.
I took the phone to a Metro store close to my home. They did a hard reset. Lost all my settings, and it did no good. When I took it back, he told me the phone had a software problem and I needed to return it to the corporate store.
I took it to the corporate store on 7/1/14. I was told by the woman that waited on me that my replacement phone would arrive in 3 days. So I waited. The holiday fell on the third day, so I assumed I would hear from them 7/5.
I went back there on 7/7. An extremely rude woman informed me it was 3 to 5 business days. So, I waited. The Corporate store has no phone number listed anywhere. If you want to speak to them, you have to go there. I figured I would hear from them Wednesday, 7/9.
It is now Sunday, 7/13. Still no word. No phone. I paid for a month of service the day I purchased the phone. I paid for another month on 7/11, only so my grand daughter's phone would'nt be shut off. I want my phone!
This report was posted on Ripoff Report on 07/13/2014 01:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Metro-PCS/St-Pete-Florida-33713/Metro-PCS-Brand-new-LG-Optimus-L70-has-software-issues-Was-told-I-would-have-replacement-1161721. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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