- Report: #449646
Report - Rebuttal - Arbitrate
Complaint Review: Metro PCS
Metro PCS431 Park Ave Worcester, Massachusetts U.S.A.
Metro PCS Are crooks who have horrible customer service!! Worcester Massachusetts
*Consumer Comment: ???
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So before the hassle of taking people to court and dealing with my frustration I figured I could get in touch with someone from customer service to talk to them. I quickly learned it's easier to walk on water than to actually speak to a human. When you call from your phone an automated person only wants you to pay your bill or hang up on you. and if you say "agent" They say "Okay, but first let me see if I can help you." There's no place to file a complaint. I then decided to go to 3 stores in the Worcester area and since all of them are "friends" with the store clerk in question they all gave the run around and basically keeping me from getting in touch with the right people. I was given about 6 different numbers and half the time I got hung up on before actually speaking to a living person.
I don't even want to get started on how they have all of a sudden hidden fees when the prices are supposed to be set. My first month was $133 dollars and then it went to 159 (add in 2 to pay in the store) My money was pocketed and I want justice!
DO NOT I repeat DO NOT go to Metro PCS they are only available to take your money never around when there's an issue. I reccomend the new Boost Mobile 50 dollar a month plan. It can't possibly be worse. Can it?
This report was posted on Ripoff Report on 05/07/2009 01:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Metro-PCS/Worcester-Massachusetts-01610/Metro-PCS-Are-crooks-who-have-horrible-customer-service-Worcester-Massachusetts-449646. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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