• Report: #1153808

Complaint Review: Metro PCS

  • Submitted: Wed, June 11, 2014
  • Updated: Wed, June 11, 2014

  • Reported By: Alexander's — Detroit Michigan

Metro PCS Cell Phone scam Taylor MI Nationwide

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I have had Metro PCS from the day they became available in MI I told my brother in CA about Metro & it was not available in CA but he bought stock in the company.


I had metro all the way till 2013 they began a 4 smart phones 4G for 100.00 campaign Which I jumped on I had just got my taxes so I went in I brought in the flyer they mailed to me. 4 phones 100.00 a month with the purchase of 1 new line. So the family and I filed in. 

The lady said no I think you need to buy 1 new phone. I replied done and browsed the cell phones for sale. She then replied it has to be a 4G phone again I replied no problem done and I bought a 4G phone and a kickstand case and I was ready to roll with my plan 4 phones for 100.00 a month. The customer rep then said well your buying this phone opens the door for you to buy 3 more 4G phones. No thank you I said I just want to start the 4 phones for 100.00. The rep had already given me my new phone turned my number 313-510-9890 on to the new 4G phone. 

The customer rep then stated she needed to see the flyer I gave it to her I also told her I read the small print and it says nothing about all the drama your putting me through. The customer rep then said she had to call corporate and she went to her copier machine and began making copies of the flyer I had brought in. When she is on her 4th copy one of my family members in my entourage points at the wall where a huge 6 foot by 4 foot poster sign of the same flyer I brought in. I point to the huge sign and the fine print in this sign is at least 1 inch tall I say here look right on your wall.

The customer rep then states I have to pay up on next months bill so I do I think this is odd as this is a pay as you go no contract company but she says because my month is not up and Im adding 3 other phones the payment for service will be at the end of the month if I pay and pro rate. So I do

Next the customer rep tells me my phone has to be cut off for 72 hours and cycle as a new customer. I ask her to show me in the fine print she can not I say this is false advertisement. However I am at a point where I am good with out cell for 72 hours so I tell her go ahead cut the phone off. 

I look at another phone almost buy it but say I will when I return to get the phones all on. I leave. Upon my return the same customer rep tells me I need to purchase 4 brand new 4G smart phones in order to get this deal. 

I then tell this woman to cancel all of this and give me my money back for the next months bill I had paid. I am told by this rep that she can not refund my money as she entered it into the system but that my money will be refunded in 2 months.
Well it has been a year and I had 1 new cell bought which I did not ask for a refund and a moths cell bill in advance which I did request my money back and here I am still out the money.
I also had cell insurance on one of my phones years ago and I was told unless you know exactly what date you bought your cell phone on they can not honor the insurance. Horrible customer service and horrible deals along with a huge dose of false advertisement.

This report was posted on Ripoff Report on 06/11/2014 05:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Metro-PCS/nationwide/Metro-PCS-Cell-Phone-scam-Taylor-MI-Nationwide-1153808. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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