Metro Pcs I bought there ins because Carol Stream Illinois

I spent an hour AND A HALF DOCUMENTED .TRYING TO MY PAY BILL I CALLED TO GET A RECORDING WHEN I SAID i WANTED TO SPEAK WITH AN AGENT THE NUMBER I CALL WAS 888 863- 8768 THE RECORING SAID I UNDERSTAND YOU WANT TO SPEAK WITH AN AGENT CORRECT ,.BUT IB CAN HELP YOU FASTER HERE .
I REPEATLY ASKED TO SPEAK WITH AN AGEN AFTER REPEATED ATTEMP I GOT THROUGH THEM WAS DISSCONECTED THREE TIMES IN A FRIDAY WHEN I WAS THE BUISNES WAS THE EXTREAMLY BUSY .I GOT THERE INSURANCE PLAN AND THEY SENT ME A PHONE THAt was inferior the the one that i not working I could not find anyone to transfer my phone book .
Basically they eat onew hour and a half finaly i have my phone turned on .And
am still without my phone book So I beleve they owe mr for my time ubfair and deceptive trade practices faulty equipement I would like to get other people to form a class action law suit against these people from ripping other people off .
my email is (((ROR REDACTED))
There is no way what they are doing is legal

i AM TIRED OF BEING RIPPED OFF BY COMPANIES THAT TRY TO OVER CHARGE YOU FOR EQUIPEMT THAT DOES NOT WORK .
iF THERE ARE OTHERS PLEASE EMAIL ME FIGHT BACK IT.S THE AMERICAN WAY.
DONT LET THEM TAKE ADVANTAGE OF YOU FIGHT TOGETHER WE CAN WINN.

CHET
FORT LAUDERDALE, Florida
U.S.A.