- Report: #1120967
Report - Rebuttal - Arbitrate
Complaint Review: MetroFax
MetroFax My Business is Sabotaged! internet
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Someone please initiate a class action lawsuit against MetroFax. They have completely sabotaged my business. I'm an attorney who started a law practice about 2 years ago. MetroFax, literally overnight, has become useless. Now I have a fax number out all over the state (and internet) in which I practice, and it is useless.
At first I thought it was small things, like how they are no-longer cloud based, that I need to download an application onto my computer. But that the software is...get this...ONLY FOR PCs! They do not have Mac-supported software! What is this?The 80's? Additionally, the old MetroFax allowed you to utilize saved cover pages and it would include them with the faxes you are sending. Without notice, I had no idea that this was no longer happening. God knows how many faxes I sent that did not have cover pages with my contact information. My documents that I sent to other attorneys and the attorney general's office must have seemed so unprofessional. And now I am not receiving or able to send faxes. I spoke with their "24 hour" customer service, which is actually just a person answering the phone to tell you that the real customer service has gone home for the day, they never called me back.
I am so livid with MetroFax. I invested my time and money with them on the idea that they would be a long term solution for my business and they have completely failed me and sabotaged my business.
This report was posted on Ripoff Report on 02/04/2014 07:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/MetroFax/Select-StateProvince/MetroFax-My-Business-is-Sabotaged-internet-1120967. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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